Senior Customer Account Executive (Hybrid/Remote)

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool

Learning Pool is among the fastest growing workplace e-learning companies in the world, servicing more than 1500 customers and millions of learners globally. Our learning platform offers global businesses a smarter way to prepare their people to perform by using intelligent data to deliver personalised learning experiences at scale. Committed to data-driven outcomes, we ensure our customers can use learning to produce a highly-skilled workforce, new competitive advantages, and an organisation prepared for whatever the future might bring.

Learning Pool is a Platinum Investor in People award-winner, listed in Great Places to Work and has earned a coveted spot on the 2023 Best Workplaces for Women. We are also very proud to be a B Corp certified organisation. As a B Corp company, we have joined a community of like-minded businesses committed to using their power to make a positive impact on the world.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch.

About the role

Our Senior Customer Account Executives (CAEs) play a crucial role in building long-term, transformational customer relationships in our enterprise customer segment, across a broad range of private and public sector customers.

Key to this is your ability to effectively manage an assigned territory of existing Learning Pool customers, engaging and growing our network of individual relationships. By understanding each customers’ strategy and key requirements and collaborating with subject matter expert colleagues, you’ll be able to build compelling Learning Pool solutions to deliver growth and contract longevity.

For more information about our benefits and why you should join learning pool, read more here:https://learningpool.com/why-work-for-learning-pool/

Location: Location: Flexible within the UK, with a preference for candidates within travelling distance to a Learning Pool UK office (Derry, Belfast, Nottingham, Oxford).

What you will be doing

Responsibilities will include:

Renewal and Expansion

• Develop territory and account plans in collaboration with your line manager in order to deliver growth across your account base.
• Active growth prospecting within your account base using cadence software and other methods.
• Plan and prioritize your book, activities, and meetings to ensure you are focused on the best opportunities.
• Focus on renewing and expanding your customers early or on-time.
• Understand and deliver Learning Pool’s value proposition.
• Be process driven with regard to the sales cycle.
• Work with finance and legal teams to support the business with contracting, invoicing and payments.
• Demonstrate sales operational excellence by using our CRM to track activities and accurate forecasting.

Strategic Partnership Relationships

• Understand your customer’s business and objectives through detailed and ongoing discovery.
• Invest in meaningful relationships with economic buyers and champions in your accounts by providing future strategy insight and value led ROI on their business & market.
• Work alongside the customer success team to ensure we are delivering on the customer’s current strategy to foster future growth.
• Be open, collaborative, and customer-focused in all communications and transactions both internally and externally

Who we are looking for

• Sales experience: You will have extensive experience in a sales role, working to targets. This experience will be with a consumer/customer-facing B2B SaaS product.
• Proven track record: You will have proven your ability to work with enterprise level customers
• Commercially driven: You will be focused on delivering timely renewals and customer growth, along with planning and managing pipeline for your account base
• Communications: You will have strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organisational levels
• Service orientation: You will have the confidence, knowledge and skill to facilitate broad-ranging conversations with customers and senior stakeholders on the benefits of Learning Pools products to support their organisational future strategy.
• Presentation skills: You will be able to present complex information concisely and clearly to audiences ranging from senior management teams, learning and development professionals and end users
• Organisational skills: You will have exceptional attention to detail as this will be essential to ensuring you keep tasks on track and take ownership for ensuring Learning Pool commitments are met
• Building relationships: You will be able to work with the wider Learning Pool team to ensure customers receive the full benefit of working with an innovative and customer-focused partner
• Innovation: You will have a focus and passion for continuous improvement, constantly ensuring that our practices, approach and interactions are optimised and the best in the market

Although not essential, it would be advantageous to have the following experience:

• Experience working in the Learning Technologies industry.

Working at Learning Pool

With over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a proud winner of numerous industry awards for our work with clients from institutions including the Queen's Award for Enterprise (Innovation), Learning Technologies, e-Learning Industry, Stevie Customer Service, Brandon Hall,and the Institute of Customer Service. In addition, Learning Pool has been named as an industry "Strategic Leader" by the Fosway Group.

Closing date for receipt of applications is 24th May at 5pm UK time. If you have any queries about your application, please email jobs@learningpool.com