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Salary At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Senior Customer Engagement & Events Executive where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Reporting to the Retail & Trade Marketing Manager UK & Ireland, you will be responsible for:
- Work closely with the B2B team in order to support their customers with marketing activities during product launch & release.
- Develop ideas & concept across B2B2C to leverage both our stores and our B2B customers to recruit new customers and pursue our brand elevation.
- Planning, executing and analyzing all CRM activities based on the market activation plan and global guidelines and policies (store event ,VIP, promotion, openings&launches)
- Ensuring that all marketing activities and branding request are in line with global guidelines and policy and ensure strong ROI
- Forecast, order and manage marketing collaterals needed across the different segment ( B2B , CRM collateral and gift activities)
- Prepare recap after each activity to share with management and central team sharing feedbacks, learnings, sales results ROI and recommendation.
- Planning and execute client launch events for B2B customers and support the Retail & Trade Marketing Manager for Swarovski days.
- Working closely with the central team and sale team in order to set up target and activities at POP level to help grow our CRM database across Swarovski Club & SCS members programs.
- Ensuring compliance of all the activities including the effective management with key stakeholders on the EU General Data Protection Regulation (GDPR) and with any legal promotional requirements
- Managing the local CRM & B2B budget
About you
We are looking for a unique and amazing talent, who brings along the following:
- Strong background in CRM & Marketing, within retail industry
- Good understanding of luxury retail would be considered a plus
- Excellent organizational skills and analytical skills
- Proactive problem solver with ability to manage change effectively
- Experience in Event set up
- Strong multitasking skills
- Team Player
- Confident and strong communicator
What we offer
You can expect a range of benefits, including:
- Competitive bonus scheme (non-contractual)
- 33 days annual leave (inclusive of Bank Holidays)
- Company pension 5% Employer contribution
- 60% staff discount to RRP £3,500 per annum
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.
