Senior Customer Operations Assistant

End Date
Wednesday 17 January 2024Salary Range
£25,707 - £27,060
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This is a role based in the Isle of Man.Job Description
JOB TITLE: Senior Customer Operations AssistantSALARY: £25,707LOCATION(S): Villiers House, Douglas, Isle of Man HOURS: Full-time- 35 hours a week.WORKING PATTERN: Monday to Friday 9am to 5pm.About this Opportunity
The Islands business is the fastest growing business in LBG so it’s a phenomenal time to join and make a real difference. In this varied role, you'll be working within our Commercial Customer Servicing team as part of an Operations centre in the Villiers House where you’ll be:
Handling customer activities from initial query to completion or hand-off as appropriate, supporting our customer facing colleagues in providing outstanding customer service.Responsible for servicing requests received by email, letter, and phone, ensuring the right action has been taken to complete and resolve queries and complaints, comparing against LBG guidelines to decide whether further actions are required to reach a fair outcome.Working closely and building relationships with other supporting departments, providing support and information to ensure appropriate and informed decisions are made.Why Lloyds Banking Group
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.
What you’ll need
Honest, hardworking, and genuine. Caring about helping people with their queries.An ability to quickly establish relationships; to understand and meet customers’ needs through our diverse range of services.Hardworking with the desire to deliver phenomenal service.Strong communication skills are important, you'll be dealing with customers as well as colleagues daily.An eye for accuracy and strong attention to detail are important when reviewing source of fund/wealth documentation.About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping22 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesReady to start growing with purpose?
Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.