AddressDESCRIPTION
Amazon is now reinventing on behalf of the business customer and focused on building Amazon Business (AB), the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting a handful of the best of the best to make this vision a reality. B2B represents an incredible opportunity to address a vast new market segment and customer base. We are focused on building solutions to enable B2B customers to discover, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our B2B customers have different needs than the traditional Amazon customer and thus we have to reinvent everything from how we display our selection, price our products, and provide the right customer experience.
Key job responsibilities
The AB EU Customer Operations (EUCO) is a dynamic European team that works across all functions of the AB organization generating strategic insights and enabling our Customer Advisors to invent on behalf of the customer. AB is seeking a Senior Customer Operations Manager (SCOM) to own the Customer Data Management (CDM) strategy for the EU AB team. The SCOM will constantly improve coverage, completeness and accuracy of 1MM+ data records within AB’s customer management platform (Salesforce) through their advanced analytical and modelling skills. Customer data underpins the ABEU go-to-market strategies and finding new ways to improve the quality of this data is critical as our business scales.
This is a high visibility and influential role; we are looking for candidates that can combine expertise in business planning, change management and cross-functional execution. The SCOM will be required to align and influence a number of internal Amazon EU/Global teams to scale the EU CDM strategy across the worldwide AB team. Critically, this is a newly created and rapidly evolving role; the SCOM must be comfortable thinking big shaping the future of SCOM within ABEU.
The successful candidate will have experience in working within a business intelligence environment and looking for the opportunity to utilise these analytical and modelling skills in a more commercial position. This individual would ideally have in languages such as SQL and Python. Effective collaboration with internal stakeholders and cross-functional teams will be essential to solve problems, enable business performance for a rapidly expanding team and product offering, create operational efficiencies, and deliver successfully against high organizational standards. The ideal candidate has strong financial acumen, deep analytic background and critical thinking and problem solving skills to ensure the continued growth and success of the business.
Key job responsibilities
• Deliver against the AB EU Customer Operations goals and objectives to support the overarching organizational mission and strategy.
• Own the Customer Data Management (CDM) strategy for AB EU.
• Drive alignment across stakeholders across ABEU and Global teams behind the CDM strategy securing alignment and tracking against a set of global data quality measures.
• Develop analytical models to identify and remove defects from our customer data focused on driving continuous improvement against all quality measures.
• Management of $xxxK budget and suppliers to purchase data from external data sources to further enrich our understanding of our customers
• Identify new metrics from external data sources to help gain a deeper understanding of our customers to support segmentation and lead generation.
• Partner with the AB EU BI team to develop continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
• Conduct ad hoc analysis and participate on projects as needed.
Please note that this is a fixed term contract position until 12/2024. We also have a permanent position available: https://www.amazon.jobs/en/jobs/2482430/senior-customer-operations-mgr-amazon-business
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
5+ years of product or program management, product marketing, finance or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience in managing and analysing large dataset
Experience working across data and business teams to solve problems.
Experience in influencing senior leadership through data driven insights
PREFERRED QUALIFICATIONS
MBA qualification
Fluency in SQL
Worked on creating broad customer/business segmentation for go-to-market strategies.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).
