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Form of workCML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job Description
Due to continued growth our Telford site are now recruiting for a Senior Customer Service Administrator to join their friendly team on full time permanent basis.
Working hours: 4 on 4 off, 6am-6pm.
Salary: £25,450 per annum.
As a Senior Customer Service Administrator you will be responsible for dealing with problems and customer requests, liaising with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.
Key Duties of a Senior Customer Service Administrator:
- All aspects of Customer Relations by telephone and email.
- Completion of Order Process to include creation of ad hoc Invoices (e.g confirming, raising ad hoc invoices).
- Support to Team Leaders.
- Monitoring the Customer Service inbox.
- Accounts queries.
- Overseeing full load rejections.
- General problem solving, particularly regarding delivery discrepancies and assisting customers with any queries that they may have.
- Maintaining failure log and KPI sheets.
- Liaising with and co-ordinating internal teams (eg transport planners and account managers).
- Assisting with training of team members.
- Ensuring all delivery issues are followed through to conclusion in a timely manner.
Qualifications
- Highest standards of Customer Service.
- Effective communication skills, verbal and written.
- Numerate and literate, and competent with computers (MS Office, ERP systems).
- Highly organized, efficient and able to work effectively under pressure.
- Capable of working independently or as part of a team.
- Excellent organisational skills.
Additional Information
As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – Competitive holiday entitlement.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
