Senior Customer Service Specialist

A global market-leading bio-pharmaceutical company is currently looking for a Senior Customer Service Specialist to join them on 14 month contract.

This presents an exciting opportunity for individuals with expertise in supply chain and distribution to collaborate with a skilled and committed Customer Services team, located at their office in Holborn, Central London (3 days on-site required - (Tuesday-Thursday) & 2 days from home.

Key Responsibilities:

• Assist with the Order to Cash (OTC) process, which encompasses supply chain, order processing, returns, recalls, pricing, documentation management, and handling any related queries about the supply chain and account receivables activities.
• Generate and oversee any OTC reports.
• Aid in the processing of rebates for Home-care and Outpatient Pharmacy supply.
• Collaborate closely with the broader Customer Services team to provide necessary support.
• Work closely with internal stakeholders, especially finance and regulatory, to ensure compliance with internal and external controls, including GDP and audit criteria.
• Develop and document procedures.
• Coordinate with external (e.g., NHS) and internal customers to address supply issues.
• Act as a responsible contact point for product supply with other internal/external stakeholders.

Requirements:

• Must have experience with SAP within OTC for order processing and accounts receivable.
• Focus on patient and customer needs.
• Essential experience in Supply Chain, preferably in the UK market.
• Ability to quickly become proficient in financial and supply systems.
• Competence in working with Excel spreadsheets.
• Numerical skills and the ability to recognise patterns in data.
• Confidence in customer discussions, with the ability to push back on inappropriate supply requests if necessary.
• Clear communication skills.

To apply, please send your CV in Word format to Tom.
languagematters is acting as an employment business in relation to this vacancy.