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Form of workJob Description
How will I make a difference?
Valpak Data Insights work with and for our 400+ customers, to build an accurate data set to ensure our customers are compliant with a range of legislative and voluntary commitments. We liaise with suppliers, conduct bespoke weighing services, and use our market leading product and packaging weights database, to fill in the gaps. The result is a detailed, comprehensive data set of the customers business obligations that can be viewed and reviewed in our Insight Platform. In addition to helping our customers to be compliant, we provide actionable insights derived from our data to help our customers make informed decisions & drive towards their sustainability goals.
The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.
The Account Manager should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.
What will I be doing?
Account Management
- Manage a portfolio of accounts covering all Producer Responsibility legislation (Packaging, Extended Producer Responsibility, Plastic Packaging Tax, Waste Electrical and Electronic Equipment, and Batteries) across a multi-tiered service offering
Timely and Accurate Submissions
- Ensure all submissions are planned and delivered prior to deadlines
- Independent resource planning and time management for yourself and for support functions
- Responsible for compiling accurate data submissions in order to meet customers’ legal obligations
- Ensuring that data submitted to the relevant authorities complies with legal requirements and regulations
- Attend and lead audits of client’s data collection methods and submissions
- Provide bespoke training and support to customers
Customer Service
- Provide customer service excellence
- Build and maintain strong working relationships with the customers
- Ensure that a regular and appropriate level of communication with the account occurs
- Identify areas for increased interaction and service development
Sector and Service Growth
- Understand the needs and goals of the customers and the industries they operate within
- Work with all of the Data Insights teams to develop service offerings
- Support the Data Insights department in growth goals
- Help to facilitate ongoing training
About you
You will have:
- 1-3 years' professional experience
- Excellent written and verbal communication skills
- A customer focused approach
- Ability to quickly take on large quantities of technical information
- Highly IT literate in MS suite, particularly excel
- Solution orientated problem-solving ability
- Collaborative working style
- Excellent planning, scheduling and organisation skills
- Qualifications
- Full, clean UK driving licence.
- Minimum: Educated to at least A level standard or equivalent
- Desirable: Educated to Degree level or equivalent.
Benefits & Rewards
- Hybrid working available, happy to talk flexible working
- Up to 10% bonus
- Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
- Critical illness, Life assurance & disability income protection
- Option to join private medical insurance, subsidised gym membership, and bike to work scheme
- Contributory pension scheme
- Wellbeing initiatives and support including Wellbeing App access
- MyPerks discounts platform
We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date.
