Senior Data Consultant

We are looking for a Senior Data Consultant to join the Collections & Recoveries - Management Information Team on a permanent basis.

Collections is a highly regulated function within Nationwide’s business that services customers in situations ranging from minor financial setbacks to severe hardship. We help customers find debt repayment solutions or provide them the needed breathing space to get back on their feet.

As a senior consultant you will have responsibility for data solutions to load, prepare and publish data that supports the departments operational and portfolio reporting, while ensuring the data is complete, accurate and timely.

Leading a team of Senior MI Analysts, you will deliver at pace using an Agile approach and will be responsible for overseeing reporting development, achieving delivery milestones, and communicating progress to stakeholders.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

This role requires you to travel into one of our offices 2 days a week to either Northampton, London or Scotland. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

The Management Information team supports the wider Support business area, which includes Specialist Customer Support and Collections & Recoveries, with regular operational, critical, and regulatory reporting, business intelligence (BI), and ad-hoc data analysis.

The Senior Data Consultant is the team’s authority on reporting delivery, automation, and BI exploitation. They stay informed of current trends from across the society and externally, looking to optimise the development and dissemination of timely reporting in the department.

Technology is always evolving, and you will be responsible for making sure that the team maintains levels of competence and acquire any new technical skills required for reporting and visualisation tools utilised to fulfil their roles. Where reporting is regulatory or critical in nature you will ensure that individual carrying out has the relevant expertise, and that sufficient controls are in place to ensure accuracy, consistency, and completeness.

If successful in your application, you will:
• Liaise with technical and non-technical stakeholders to ensure that deliveries meet their needs.

• Line manage and coach a team of Senior MI Analysts
• Organise and carry out sprint planning, scrums and retrospectives and find iterative improvements
• Act as a conduit for Society project demand and requirements
• Oversee the end-to-end analysis process, from data collection and cleaning to analysis and visualisation
• Implement best practices for data governance, ensuring data accuracy, consistency, and security
• Drive forward data-driven solutions to address business challenges
• Ensure compliance with data privacy regulations and company policies
• Identify skill gaps in the team and work with the analysts to agree personal development goals
• Work with the Data Engineer on the team on database and data integration design activity
• Support the growth of the Advanced Analytics capability on the team working closely with peers to realise long term strategic objectives.

About you

As a minimum you’ll have:

• Strong communication and leadership skills and experience of influencing projects and engaging up to senior manager level
• Line management experience
• Knowledge and experience in Agile project management methodology
• Reporting and BI skills in tools such as SAS, Power BI and SQL server
• A grounding in scheduling and automation technology
• A background in a technical area such as code development, testing, deployment, automation or ETL
• An understanding of data governance principles and their implementation
• Data management experience, including the maintenance of metadata and relevant documentation

It would be beneficial to have:

• Experience in an arrears management business

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.  

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.  

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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