Senior Data Scientist (Customer Strategy, Insights & Propositions)

This is an exciting opportunity to join the Customer Strategy, Insights & Propositions (CSI&P) team within the Customer, Brand and Engagement function. As a member of the Customer Insight Analytics team, you’ll be responsible for interrogating complex customer level datasets to produce meaningful analysis using Data Science tools and techniques. Analytics within the team range from product/channel specific requests to Board level metrics. Meaningful insights cannot be created in isolation and require collaboration across the CSI&P team, bringing together research, analytics and external insights. In addition, supporting cohesion across the organisation is critical to embedding our new Customer Strategy and ensuring customer need is always front of mind.

At the heart of the Customer Strategy are our 17 million customers, who are at the forefront of every decision we make as a business. Every role, no matter its accountabilities, is customer focused.

Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re happy to support flexible working wherever we can. This particular role requires you to work from an office/hub 2-3 days a week, with additional monthly travel to either our Swindon or London Hub (if not based there).

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at Swindon or Cardiff office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll work within the Customer Strategy, Insight & Propositions team to ensure colleagues and leadership are able to gain a deep understanding of our customers to drive optimal strategic decisioning.  

We’re looking to recruit a passionate and experienced colleague to lead on the following areas;

• You’ll be delivering actionable and impactful insight about our customers that supports decision making and shapes our Customer Strategy.
• The core part of the role will involve analysing large volumes of customer data using tools such as Teradata, SAS Base, SAS Enterprise Guide, QlikView, Python and Power BI.
• You’ll make your insight deeper through the use of predictive analytical techniques and by combining your analysis with understanding from customer research and market insight, working collaboratively with specialists across teams to build answers to broad strategic challenges.
• You’ll also be responsible for explaining the drivers of key board level metric performance and identifying future opportunities to positively impact these metrics.
• You’ll maintain effective relationship with stakeholders and help to facilitate strategic business decisions, underpinned by building a strong understanding of the business strategies and challenges across Nationwide.
• Your work will be project based, sometimes working by yourself and sometimes in teams, and you’ll maintain accountability for meeting your own deadlines.

About you

Someone with demonstrable analytical rigour, balanced with strong problem solving and inter-personal skills, who can work collaboratively within a team of Insight professionals and influence the business.  You will:

• Be analytical with a logical and curious mindset.  A strong attention to detail and ability to shape analytical solutions to broad business challenges.
• Experienced in data science, with a proven ability to derive insight from various complex sources.
• Have a proven track record of identifying and self-initiating analytical opportunities using your curiosity to drive forward what we didn’t previously know about customers. Thus, enabling better business decisions whilst positively impacting our customers and our commerciality in tandem.
• Have exposure to the development of customer segmentation models using appropriate data manipulation, data science and analytical techniques.

• Technically robust and comfortable with all elements of the data science lifecycle using tools such as Teradata, SAS Base, SAS Enterprise Guide, QlikView, Python and Power BI.

• Have excellent knowledge of Excel and PowerPoint.
• Possess excellent communication and influencing skills, with the ability to present findings in a compelling way to stakeholders.

Understand Financial Services, product and market trends and have an awareness of the strategic role analytical insight plays in business decisions.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub- Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday , pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.  

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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