Senior Duty Manager - Belfast

Senior Duty Manager - Belfast

£28,000 per annum

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities.

We are a family-run organisation focused on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate Senior Duty Manager at our room2 Belfast property.

A day in the life of our Senior Duty Manager:

• Create ‘can’t wait to return’ experiences for our guests
• Leading the front of house team to create ‘can’t wait to return’ experiences for our guests
• Creating an engaged and ‘happy’ led environment for the team at work
• Main point of escalation for guest queries and questions
• Assisting AGM with creating inspiring, culturally led experiential events & workshops
• Manage online reputation and presence through responding to reviews
• Complaint handling with understanding and considered attitude
• Improve Room2 standard operating procedures and train the team on them
• Recognising sales opportunities and training your team to deliver on these
• Dealing with housekeeping and maintenance on day to day
• Manage out-of-hours queries for group properties
• Being accountable for safety of your property
• Lead team meetings providing constructive feedback to improve operational performance and guest experiences
• Always question best practice and act on opportunities to improve hotel occupancy, revenue and operational process by developing and delivering improvement projects.
• Being on call for management responsibilities when required

What you’ll require

• Service focused attitude and huge passion for creating world class experiences
• Kind and compassionate leadership skills with a tenacity for driving performance
• Cool, calm & collected communication skills
• Hospitality team management experience in a dynamic property
• Intuitive and understanding sales and negotiating skills
• Confident & calm in dealing with challenging situations and crisis management
• Dynamic and strategical decision making
• Timekeeping & time management that is on point
• An eye for pedantic detail
• Experience in presenting and delivering brand vision
• Competent & confident IT skills for relevant property management software systems & Microsoft office
• Excellent English speaking skills (extra languages are a bonus)

Time & Place

You’ll work 40 hours per week based at room2 Belfast, however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.