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Form of work
SalaryThis exciting Underwriting opportunity works from a National Underwriting Centre that is a dynamic and vibrant environment dedicated to achieving underwriting excellence. Fostering a culture of continuous learning and innovation, where collaboration and teamwork are highly valued. The teams close-knit community of dedicated professionals are passionate about pushing boundaries and shaping the underwriting landscape. Join us in a world where your skills will be honed alongside exceptional colleagues, and your influence will help shape the future of the industry. Step into an inspiring environment that will unlock your full potential and propel your career within the National Underwriting Centre.
Role Purpose
The purpose of the role is to support the UK E-Trade business handled in the National Underwriting Centre (NUC) in Manchester.
In time you will fully understand the companies strategy for E-Trade business, deliver a high quality of service to our brokers and be able to work with brokers confidently across our E-Trade platforms.
A full understanding will be required of the underwriting functions available online, ensuring that the business is underwritten in accordance with strategy and to the agreed service levels. Knowledge and experience of e-trading will be required, along with experience of handling online referrals and the ability to work at pace handling a volume of business transactions.
Key Responsibilities
- Deliver excellent service to internal and external customers and be a key contact for branches and Business Development Managers for online business handled in the NUC.
- Lead broker review meetings for key product/NUC relationships and contribute to broker meetings arranged by internal stakeholders (Key Account Managers, BDM's etc).
- Support the development of the underwriting team by coaching, supporting, encouraging and advising team members.
- Manage an allocation of new business, renewals and mid-terms adjustments.
- Engage and contribute positively in business priorities such as cross sell.
- Develop trading partnerships with our brokers to drive growth and increased new business opportunities.
- Ensure Sales and Distribution are engaged if encountering difficult conversations or challenges and give feedback where appropriate.
- Engage Sales and Distribution where a deal opportunity has been identified and provide support for deal/facility tenders.
- Escalate any market feedback to the Product Owner.
- Escalate any product/system issues and potential efficiency savings to the Product Owner/E-Trade.
- Apply the appropriate technical knowledge to manage incoming referrals and queries from brokers and from underwriters within the team.
- Responding to referrals and queries within the agreed SLA's and applying best practise to all accounts.
- Build and maintain a productive working relationship with Product Leads.
- Work with Product to ensure that the underwriting and rate strategy is applied across the portfolio.
- Work closely with Product Manager/Team Manager and deputising where appropriate.
Skills & Experience Required
- Previous underwriting experience gained in an E-trading environment.
- Experience working in a high volume, transactional environment and the ability to work well under pressure.
- Ability to work independently and as part of a team.
- Proven track record of establishing and maintaining trading relationships with brokers.
- Progress towards, or already achieved professional insurance qualifications (CII).
- Self-driven, taking ownership of personal and professional development
