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Senior Financial Service Customer AdvisorLevel 3 Apprenticeship
The role requires a balance of offering excellent service, with an investigatory mind-set. You will be curious, able to gather relevant information, be resilient and able to work to service level agreements, using your own judgement and building relationships across the organisation.
The key responsibilities of the role will include:
- Responding to consumer calls on a wide range of financial issues
- Liaising with other FCA staff to resolve complex queries
- Drafting written correspondence
- Using judgement to absorb, interpret and summarise large quantities of information
- Identifying and escalating cases where there is a risk
What will I get from the role?
- You will make a significant contribution to the aims of the FCA to protect consumers and reduce harm.
- Working for the regulator, you will be part of a team that plays a critical role for everyone in the UK who is a consumer of Financial Services
- You will develop your spoken and written communication skills, exercising your judgement to gather intelligence to feedback into the organisation
- You will be in regular contact with the rest of the FCA, and will build relationships beyond your direct team building your knowledge of financial regulation
- You will enter an environment of continuous learning, receiving first class training and support
Future prospects:
We encourage and support those apprentices who successfully complete their professional qualification and apprenticeship programme to secure a permanent role at the FCA.
Skills required:
- Knowledge of Microsoft Office Packages - particularly Word, Outlook, Excel and PowerPoint
Personal qualities:
- Spoken communication skills, including active listening and using simple language
- An investigatory mind-set, knowing how to find answers
- An ability to make judgement-based decisions, using analytical skills to clarify situations
- Excellent relationship building skills, building rapport, adapting to and empathising with others
- Resilient, able to work to SLAs even when under pressure
- Positive, composed, impartial and productive
Pension/benefits:
Career and family leave, flexible working options, a minimum of 25 days’ holiday, a non-contributory pension, private healthcare, interest-free season ticket loans, a subsidised on-site fitness centre (London only), a subsidised restaurant, charity and volunteering initiatives, sports and social clubs, a reflection and multi-faith room and free eye tests.
Minimum qualifications required (e.g. GCSEs/A-Levels):
- Minimum of 2 A Levels or equivalent grade C or above.
- In addition to 5 GCSEs or equivalent at grade 4 (C) - 9 (A) including Maths and English.
If you have completed higher levels of education, such as a University Degree; please visit our early careers page where you will find more information on our Internship and Graduate opportunities which you may feel are more suited to you.
Employment start date: 7th October 2024
Salary: £22,000
Working hours: 35 hours per week
Annual leave allowance: 25 days
About FCA
There are few jobs where you can make a real difference to the 2 million people who work in the UK Financial Services industry, the 40 million consumers of financial products and the stability of our economy as a whole.
From regulating Consumer Credit to driving action on Foreign Exchange manipulation or helping strengthen accountability in the banking sector, the FCA is working with the industry to protect consumers, ensure the integrity of the UK financial system and promote fair and effective competition. Our remit has expanded significantly since our creation in 2013, with the number of firms we regulate growing from 23,000 to nearly 45,000. We oversee conduct across the full span of the financial sector from global investment banks to high street payday lenders. We do this by working with consumer groups, trade associations and professional bodies, domestic regulators, international partners, and a wide range of other stakeholders.
How to apply
To apply for this role and to find out more, please click on the apply button below.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
