AddressThe Client
Brightwork are supporting our client with the recruitment for a Senior Fire and Security Engineer. Our client is a leading provider of fire, intruder, CCTV, and access control systems, dedicated to delivering exceptional service and customer satisfaction.
The Role – Senior Fire and Security Engineer
As a Senior Engineer, you will play a crucial role in ensuring the efficiency and effectiveness of the team while upholding the highest standards of technical expertise and customer service.
Type: Full time, permanent
Shifts: Monday – Friday
Work Location: On the road (Scotland)
Key Purpose of the Job:
- Service and maintain fire, intruder, CCTV, and access control systems, adhering to current standards.
- Assist the Department supervisor and Service Manager in achieving outstanding performance and excellent customer service.
- Provide field technical expertise across all systems, conventional and IP-based.
Key Job Responsibilities:
- Communicate effectively with the company, Customers, Service Manager, and area supervisor.
- Work within a team covering a geographical area in Scotland.
- Ensure timely resolution of customer queries.
- Provide leadership to respective teams.
- Manage site projects as required.
- Assist teams during resource challenges, sickness, or leave.
- Conduct field-based mentoring and assist with technical queries.
- Support schedulers with mobilisation and planning.
- Maintain high standards of team working practices.
- Attend regional and Head Office meetings as necessary.
- Uphold company policies and best practices, particularly regarding information security.
- Implement and adhere to the organisation’s information security policies.
- Protect assets from unauthorised access, disclosure, modification, destruction, or interference.
- Report security events or potential risks.
- Foster good team spirit and communication.
Essential Requirements:
- Minimum 3 years of experience across multiple disciplines including Intruder, fire, CCTV, Access Control.
- Customer-focused with excellent telephone manner.
- PC Literate and a team player.
- Strong interpersonal and communication skills.
- Ability to prioritise workloads and exceed given tasks.
- Ambassadors for the company, displaying quality and excellence in all dealings.
- Ability to work in a continually changing environment.
Desirable Requirements:
- Experience with Network/IP based products.
- Full Knowledge of Galaxy Panels/Max Readers.
- Previous experience in a senior position.
- GENT trained fire engineer.
Why work for us?
- Competitive and Uncapped OTE.
- Company vehicle with private use option, fuel card, and paid travel time after 30 minutes.
- 25 days holiday + 8 bank holidays.
- Overtime available, paid at a premium rate.
- Life Insurance and Company Health Care Plan with EAP.
- Employee Recognition Scheme and Referral Scheme.
- Company Pension Scheme and Employee Benefits Programme.
- Supportive Work Environment with continuous remote technical support, career progression opportunities, and company equipment provided.
- Wagestream – Get instant access to your wages through our financial wellbeing tool.
- Equal Opportunities Employer.
For further information or to apply for this rewarding role, please contact us at [email protected] or 07977345549.
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
