Service Desk Administrator

We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients’ properties. They aim to support independent living for vulnerable adults.
Job Type: Full-time Temporary to permanent position.
Location: Harrogate
Hours: Monday-Friday 9am - 5.30pm (Flexible part time hours available)
Salary: £13 per hour
Key Responsibilities/Accountabilities:

• To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email.
• Manage planned works through to completion including Remedial Works to ensure all our clients’ properties are fully compliant completed within our set KPI’s this includes, but not limited to, Gas safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, Legionella Risk assessments.
• Review all planned compliance and maintenance activities to arrange times and access keeping all parties fully informed at all times and obtaining all necessary consents.
• To manage the compliance system (Fix Flo) highlight any shortfalls - and arrange with third party vendors to rectify in a timely manner.
• Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s.
• Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard.
• Chase above where needed to ensure they meet our issued KPI’s.
• Work with finance team to ensure matchup between Issue References and PO’s.
• Assist to manage awarded project works from instruction to practical completion.
• Ensuring complaints are escalated to the appropriate manager.
• Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team
• First point of contact for third party vendors regarding operational issues.

The right candidate must be able to have:

• Leadership qualities and experience.
• Excellent customer service skills.
• Administration skills
• Experience in a busy helpdesk/call centre environment however not essential.
• Be proficient in Microsoft Office (especially Excel and Outlook)Knowledge of property services/facilities management preferred, but not essential.
• Any trades experience a bonus.

Please apply if you are available in the next week with immediate start.