Senior Flooring Consultant

Who are we

The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

The Position

We currently have a number of exciting opportunities for Senior Flooring Consultants to join the floor room family across a number of locations in the UK.

As a Senior Flooring Consultant, you will drive sales and profitability through the delivery of an inspiring end to end customer experience whilst in tandem acting as a role model and coach for other colleagues.

Key responsibilities:

• Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via mobile communication methods
• You will provide advice and information on our products and services and work closely with your colleagues to convert customer enquiries into sales using the prescribed sales journey
• Role model the values of the business and lead by example, supporting the Team Leader by training and mentoring new and existing colleagues
• Actively deputise for the Team Leader in their absence
• Actively support the Team Leader in maximising sales opportunities for the store
• Take responsibility for ensuring the store is impeccably presented both front and back of house. And that product samples are impeccably presented
• Adapt your approach to offer a bespoke service ensuring all customers feel welcome, comfortable and inspired
• Develop a detailed understanding of the customer’s project, taste and preferences
• Use your expertise and influence, including your design capabilities, to demonstrate and explain options in-line with the customer’s needs
• Own your customer’s end-to-end journey and apply attention to detail throughout, ensuring the customer has a smooth and seamless experience from all those involved (including the In-Home Consultants and Fitters)

The Person

The successful candidate will meet the following criteria:

• Demonstrable experience/interest in interior design/textiles, home trends and styles
• Must have previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment
• Must be computer literate with a good working knowledge of MS packages
• Will have experience of working to sales targets and KPI’s
• Good administrative skills
• You will have previous experience of mentoring/training new and existing colleagues
• Experience of seeking out and following up on sales leads/data
• Experience in creating sales strategies to achieve sales goals

Benefits

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!

• 25 days holiday plus bank holidays
• Competitive salary & bonus scheme
• Retail discount
• Cycle 2 work scheme
• Digital GP service
• Holiday trading
• Pension scheme
• Heath cash plan
• Life assurance
• Give as you earn