Address
Form of work
SalaryWho are we
The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.
It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.
In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.
The Position
We currently have a number of exciting opportunities for Senior Flooring Consultants to join the floor room family across a number of locations in the UK.
As a Senior Flooring Consultant, you will drive sales and profitability through the delivery of an inspiring end to end customer experience whilst in tandem acting as a role model and coach for other colleagues.
Key responsibilities:
Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via mobile communication methods
You will provide advice and information on our products and services and work closely with your colleagues to convert customer enquiries into sales using the prescribed sales journey
Role model the values of the business and lead by example, supporting the Team Leader by training and mentoring new and existing colleagues
Actively deputise for the Team Leader in their absence
Actively support the Team Leader in maximising sales opportunities for the store
Take responsibility for ensuring the store is impeccably presented both front and back of house. And that product samples are impeccably presented
Adapt your approach to offer a bespoke service ensuring all customers feel welcome, comfortable and inspired
Develop a detailed understanding of the customer’s project, taste and preferences
Use your expertise and influence, including your design capabilities, to demonstrate and explain options in-line with the customer’s needs
Own your customer’s end-to-end journey and apply attention to detail throughout, ensuring the customer has a smooth and seamless experience from all those involved (including the In-Home Consultants and Fitters)
The Person
The successful candidate will meet the following criteria:
Demonstrable experience/interest in interior design/textiles, home trends and styles
Must have previous customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience ideally in design led retail environment
Must be computer literate with a good working knowledge of MS packages
Will have experience of working to sales targets and KPI’s
Good administrative skills
You will have previous experience of mentoring/training new and existing colleagues
Experience of seeking out and following up on sales leads/data
Experience in creating sales strategies to achieve sales goals
Benefits
Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.
You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!
25 days holiday plus bank holidays
Competitive salary & bonus scheme
Retail discount
Cycle 2 work scheme
Digital GP service
Holiday trading
Pension scheme
Heath cash plan
Life assurance
Give as you earn
