Senior Fraud Analyst Transaction Monitoring

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%
Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We work with 95% of the world's leading banks. We support more than one million merchants around the globe including Tesco, Amazon, PayPal, Netflix, Apple, Etsy - many more.
About the Team:
Our Fraud team are a crucial function helping to protect both our Business and our Merchants through the delivery of best in class, intelligent loss mitigation solutions. They make balanced risk-reward decisions in an efficient and controlled environment.
What you will be doing:
This is a Senior role within our Transaction Monitoring team providing support and training to the Analyst in the team with checking their cases and doing quality assurance and providing feedback. You will complete merchant risk reviews ensuring cases are completed within our SLA's and lead on pitching ideas and talking through a loss review to senior stakeholders. You'll be primary contact for risk advice, process guidance and system knowledge to both external and internal customers.
Some of your responsibilities will include:

• Case investigation and execution
• Provide training and support to the wider team
• First contact point for risk advice, process guidance, system knowledge and escalation
• Work prioritisation, Case allocation and responsibility to ensure risk is mitigated in line with strategy

• Act as second-level approver for Brighterion cases submitted by analysts (four eyes concurrence)
• Develop and maintain strong business relationships with key stakeholders
• Deputise for the Team Managers
• Sanction to agreed letter of authority
• Ownership of all exception reports and processes, ensuring they are completed within SLA
• Fraud consultancy to be provided to both external and internal customers where required
• Input into review, design and implementation of processes, with a focus on continual optimisation
• Improve Colleague Engagement rating by supporting initiatives as directed

What you bring:

• 2+ years Fraud experience

• Experience of financial & risk management
• High standard of written and verbal communication
• Good attention to detail
• Organised and able to manage multiple deadlines
• Ability to work under pressure and in a fast paced environment
• The ability to handle potentially confrontational situations
• Excellent customer service skills
• Knowledge of MS Office software, such as Word, Excel and Access database
• Ability to interact with law enforcement professionals and to serve as an expert witness
• Ability to manage multiple tasks, maintain confidentiality and work both independently and in a team environment

Added bonus if you have:

• Fraud risk management in a card's environment
• Experience in retail, Acquiring or Insurance Fraud
• Knowledge of Fraud prevention or Fraud rules
• Training experience
• Any QA experience
• Knowledge of the chargeback processes
• Broad knowledge of FIS fraud products and service offerings

Manchester Office - Hybrid Working Option Available
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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