Senior Fraud Analyst

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%
Location: Manchester Office - Hybrid Working Option Available
The Fraud team here in Manchester are a crucial function helping to protect both our Business and our Merchants through the delivery of best in class, intelligent loss mitigation solutions. They make balanced risk-reward decisions in an efficient and controlled environment.
What you will be doing:
This role will be responsible for acting as a senior member of the transaction monitoring team, providing expert technical advice to the analysts, acting as the first contact point. You will complete merchant risk reviews ensuring cases are completed within our SLA's and lead on pitching ideas and talking through a loss review to senior stakeholders.
You will support Analyst in the team with checking their cases and doing quality assurance and providing feedback. You'll be the first contact point for risk advice, process guidance and system knowledge to both external and internal customers.
Some of your responsibilities will include:

• Case investigation and execution - 100%

• Act as second-level approver for Brighterion cases submitted by analysts (four eyes concurrence)
• Sanction to agreed letter of authority
• First contact point for risk advice, process guidance, system knowledge and escalation
• Work prioritisation, Case allocation and responsibility to ensure risk is mitigated in line with strategy
• Ownership of all exception reports and processes, ensuring they are completed within SLA
• Fraud consultancy to be provided to both external and internal customers where required
• Input into review, design and implementation of processes, with a focus on continual optimisation
• Develop and maintain strong business relationships with key stakeholders
• Deputise for the team leads, as directed
• Improve Colleague Engagement rating by supporting initiatives as directed

What you bring:

• 2 plus years of working experience as Fraud or Senior Fraud Analyst

• Experience of financial & risk management
• High standard of written and verbal communication
• Good attention to detail
• Organised and able to manage multiple deadlines
• The ability to handle potentially confrontational situations
• Excellent customer service skills
• Knowledge of MS Office software, such as Word, Excel and Access database
• Ability to interact with law enforcement professionals and to serve as an expert witness
• Ability to manage multiple tasks, maintain confidentiality and work both independently and in a team environment

Added bonus if you have:

• Fraud risk management in a card's environment
• Any QA experience

• Knowledge of the chargeback processes
• Broad knowledge of FIS fraud products and service offerings

What we offer you:
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:
• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits
• An inclusive workspace built on collaboration, flexibility and respect.
• A salary and benefits package that reflects your hard work.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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