Senior Fund & Stock Maintenance Administrator - 18Mth Ftc

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The Role: 18mth FTC
We are currently recruiting for a Senior Fund & Stock Maintenance Administrator to join a busy and dynamic team that is responsible for delivering an industry leading level of service as well as continuously finding ways to improve efficiency and reduce risk in processes. This role is to replace someone who has left the business.
The administrator will mainly deal with onboarding new assets, taking ownership of the request from start to finish and keeping all parties updated. The role also involves maintaining asset and asset provider data and carrying out routine control checks.
This role is based at our Bath office and we will set you up with all the equipment you will need for regular homeworking. We also accept flexible working requests. This role is full time.
Key Responsibilities for this Role
People, Team and Work

• Take ownership for fulfilling a variety of work, which includes:
  
• Working as part of the Operational teams putting the customers at the heart of everything we do
  
• Ability to work in a busy environment where high standards, productivity and quality are essential
  
• Taking ownership of onboarding new assets through to completion, managing expectations with third parties and requestors
  
• Completing assigned control checks within agreed timescales
  
• Undertake additional ad hoc tasks where required
  

Customer

• Behaviors and attitude to encapsulate a customer centric approach. Understand a customers' request, identifying what is required to deliver to that need
  
• Own all requests/enquiries from end to end, minimising hand-offs and delivering a personal service
  
• Learn from feedback received on how to improve our service proposition and assist colleagues to meet collective business goals
  
• Identify ways in which we can continue to improve the way we do things
  
• All assets onboarding and asset/asset provider data changes processed accurately and in a timely manner within agreed timescales
  

Key Knowledge, Skills & Experience:
This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable:

• Financial Services experience
  
• Organisational skills
  
• Ability to connect and build rapport where appropriate
  

We offer an excellent benefits package and a competitive salary.
Work Level: Colleague
Recruiter Name: Sarah Mathers
Closing Date: 3 March 2024
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.