Senior Housing Admin SE

Senior Housing Admin
South East London
£18ph

We need someone who is available immediately to assist the team in clearing a backlog of emails, payments, approvals etc. They will be liaising with contractors, customers, Surveyors, other departments and partners so it's imperative that they have front line experience.

Summary of Responsibilities and Personal Duties:

• Undertake all duties associated with the coordination and administrative support to the Private Sector unit in accordance with the relevant policies and procedures, council standing orders and financial regulations.

• Provide high quality, confidential and trustworthy customer focused services to home owners, landlords, tenants and lettings agencies.

• Respond to enquiries in line with internal policies and procedures.
• Follow procedures to ensure the effective administration of applications for home improvement grants or loans and disabled facilities grants, including fees, charges and payments.

• Ensure value for money by accurate record keeping, verification of information provided by applicants to check for breaches and potential fraud.

• Assist clients in making applications and attending applicants properties where necessary.
• Handle cash, cheques, credit/debit card payments and monitor payments to contractors.
• At all times, maintain accurate and up-to-date easily accessible data on all assessments and decisions relating to casework across the unit. Ensure data complies with Data Protection and document retention requirements.

• Work flexibly as part of a team to ensure individual and team targets are met