Senior Housing Officer

Senior Housing Officer 

Bedford (Hybrid) 

£36,000 per annum including car allowance 

Permanent 

37 hours per week (Monday to Friday)  

We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed. 

What you will be doing:     

• Engaging with customers internally and externally to improve key areas of Home Ownership housing management 

• Maximising income collection of rent, service charges and major works invoices  

• Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice 

• Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide 

• Supporting the management and delivery of specific projects and lead on smaller projects 

We’d love to meet someone with:      

• Excellent customer service skills putting the customer at the heart of what we do. 

• Experience of tenancy/lease and neighbourhood management 

• Knowledge of Lease and Home Ownership products    

• Strong negotiation and influencing skills.    

• Exceptional problem-solving skills and decision-making 

• Excellent time management and organisational skills IT literate and ability to adapt to new software.     

• Excellent numeracy skills and an ability to understand, analyse and manipulate information and data 

• Ability to work in isolation away from colleagues     

• Ability to deal with confrontation.    

Due to the nature of the role a full driving licence and access to a vehicle is required  

 Amongst what we offer you is:     

• A competitive salary 

• 28 days holiday PLUS Bank Holidays 

• A generous contributory pension scheme 

• Private health care 

• Free life assurance 

• Access to an extensive suite of wellbeing services and tools including a digital gym 

• Opportunities for learning and development 

• Discounted gym membership 

• Retail discount scheme 

Please note the successful candidate will need to complete an enhanced DBS application.    

Closing date: 30^th April 2024 

Interviews: To be confirmed 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.