Senior Housing Support Assistant

The ExtraCare Charitable Trust are recruiting for a Full-Time Senior Housing Support Assistant on a permanent contract to join our supportive team, based at our Shenley Wood Retirement Village in Milton Keynes.

This is a fantastic opportunity for someone who is experienced in providing Housing Support and would like to further their career as well as supporting older people to live as independently as they can and understand the challenges older people face? We would like to hear from you if you would like to join our friendly team at Shenley Wood Village

Our benefits include

• Contributory Pension
• Employee Assistance Programme
• Life Assurance
• Cycle to work scheme
• 33 days annual leave including bank holidays
• Option to purchase or sell additional annual leave
• Free use of onsite fully equipped Gym

Role Details

• Role: Senior Housing Support Assistant
• Hours: 37.5hrs - you will be required to work 1 in 3 weekends with time off in the week.
• Contract: Permanent – Full Time
• Salary: £24,147
• Location: Shenley Wood Retirement Village

What will you do as our Senior Housing Support Assistant?

• Arrange to visit residents or households within the Village to assess property condition, and ensure tenancy / lease conditions are being adhered to
• Sign-post residents to Housing Officer / Welfare Benefits Advisor / Village Manager / Repairs Team where appropriate if tenancy or lease breach is identified
• Raise issues of concern relating to resident safety and well-being, including safeguarding issues to appropriate Manager
• Assist with Village Surgeries to provide advice and guidance to residents in respect of tenancy / lease and / or other services available within Village
• Provide advice and guidance to residents to report property repairs, liaising with the Repairs Team
• Facilitate viewings for prospective residents including show around home and promote our facilities.
• Support and line manage 2 part time Housing Support assistants

Our ideal Senior Housing Support Assistant will have experience: -

• Of working in ideally a housing related or support services providing advice & guidance and excellent customer service
• Of compliance and auditing preferably in a social care setting
• Ideally hold a CIH Level 3 Certificate in Housing Practice (QCF) or equivalent experience and willing to work towards
• Experience with lettings, income management and/or Anti-Social Behaviour handling.
• Experience with facilities management.
• Understanding of rent and service charges
• Engaging, positive personality and a Team Player
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution focused with a creative outlook to resolve issues
• Able to work under pressure calmly and prioritise your work
• Good record keeping & eye for detail.
• Effective IT skills.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Don’t miss out!

• Closing Date: 25th January 2024
• Interview Dates: W/C 29th January

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process

ExtraCare reserve the right to close this job advertisement early.

ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship.