Address
SalaryWho We Are
Hightown is more than just a housing association; we're a community-driven organization committed to providing essential support and care to those who need it most. With nearly 8,000 homes under our management, primarily in districts such as Dacorum, St Albans, and Watford, we're proud to employ over 1,000 staff members who share our vision of creating thriving, inclusive communities.
About the Role
As a Care and Supported Housing (C&SH) Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of multiple dispersed services. From registered care and supported living to short-term accommodation and community-based outreach, your responsibilities will be diverse and impactful. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of our clients.
Key Responsibilities
Regulation:
- Ensure compliance with the Care Act 2014 and relevant regulatory frameworks.
- Maintain adherence to National Standards for semi-independent provision.
Support Services:
- Deliver high-quality, person-centered care and support services.
- Champion positive risk-taking cultures and promote independence.
- Facilitate effective communication with service users and stakeholders.
Service Development:
- Drive the development of new services and transformation initiatives.
- Foster key relationships with commissioners and regulatory bodies.
Staff Matters:
- Lead recruitment, induction, and development efforts for staff members.
- Promote a culture of learning, reflection, and continuous improvement.
Management:
- Develop annual plans and uphold organizational policies and procedures.
- Conduct audits and implement quality improvement measures.
- Ensure compliance with contractual and regulatory requirements.
Premises:
- Oversee maintenance, health, and safety concerns.
- Manage service finances and procurement processes.
Records, Reports, and Administration:
- Maintain accurate records and produce clear reports.
- Ensure compliance with organizational key performance indicators.
Special Conditions of Service
- Flexibility in working hours, including evenings, bank holidays, and weekends.
- Participation in an on-call rota.
Why Hightown?
At Hightown, we're committed to fostering a supportive and inclusive work environment where every team member is empowered to make a difference. When you join us, you'll become part of a dedicated team that values collaboration, innovation, and compassion. Plus, with opportunities for professional development and career advancement, your potential for growth knows no bounds.
How to Apply
If you're ready to embark on a rewarding career journey with Hightown, we want to hear from you! To apply for the Care and Supported HousingOperations Manager role, please click the link or visit our website and submit your application today.
Join us in our mission to empower individuals, build stronger communities, and create lasting change. Together, we can make a real difference in the lives of those we serve.
