Out Of Hours Support Manager

Working at YMCA MK is more than just a job, it’s a chance to make a difference, an opportunity to be part of making a positive impact on local young people in our community.

Much of the work we do is in our new fantastic and vibrant building on North Sixth Street in Milton Keynes, where we provide a welcoming and safe place for our young people to live – somewhere they can feel proud of. But we are more than just one building, we work across the community with the aim that every young person in Milton Keynes & Northamptonshire has the means and confidence to belong, contribute and thrive.

The main purpose of this role is to effectively manage the Out of Hours service and the Out of Hours team to ensure that residents have access to quality support during evenings and overnight.

The person in this role will drive an open, transparent, friendly and caring culture that is focused on meeting the needs of residents, ensuring that the YMCA MK is a positive place for our young people. This role will effectively manage any challenging behaviour and will find ways to support any resident who faces crisis, either physically and mentally when Out of Hours.

They will also manage our Out of Hours team providing them with guidance which is supportive, empathetic and ensures their safety whilst on duty. As well as ensuring that they receive quality training and development opportunities.

The successful candidate will have proven experience of working with vulnerable adults in a relevant setting, with extensive experience in dealing with challenging behaviour. They will also have a background and understanding of delivering care which is person-centred, asset-based, and trauma informed. Experience of managing a team is a must and they will be able to demonstrate key management skills. Ideally, they will have previously worked in an Out of Hours role and will understand the challenges this brings both personally and to other team members.

This is a full-time role including 4 evenings between 5pm & 1am, including weekends and some bank holidays. The remainder of the time will be spent working closely with the day team to build a cohesive team as well as for attending managers meetings and training.

Along with a competitive salary we offer many employee benefits including:

• Salary £32,000-£35,000 depending on experience
• 25 days annual leave increasing by a day a year up to 30 days
• An on-site café with employee discount
• Regular training and development opportunities
• Flexible working options
• 5% employer contribution into a pension scheme
• Life Insurance benefit x 4 salary

If this sounds like the role for you, please send us your CV and include a covering letter of no more than one page, outlining how your skills and experience fit this role and why you would like to work for MK YMCA. Please note that applications submitted without a covering letter will be automatically rejected unless you contact us to discuss.

For a full job description or if you have any questions please contact recruitment@mkymca.com.