Senior Ifa Administrator

The role:

We are looking for someone with at least 3-years’ experience working for an IFA. The role will be office based, 9am - 5pm, 5 days a week.

The salary range is £30,000-£35,000 depending on experience.

Benefits include:

? 28 days per year holiday (excluding bank holidays)

? Workplace pension

? Benenden Medical Cover

? On-site parking

Essential experience required:

• Intelligent Office
• Standard Life Wrap Platform
• Quilter Wrap Platform
• Other provider platforms
• Microsoft Office packages

Requirements:

Comply with FCA and Company Compliance procedures:

• Ensuring all tasks are carried out within FCA regulatory requirements.
• Notifying advisers and compliance officer of any complaints receive and following appropriate procedures within complaints handling process.
• Following Anti-Money Laundering Procedures

Client Servicing:

• Assisting with the production of accurate client portfolio valuations statements
• Preparing new business and managing advisers annual review processes
• Obtaining Anti-Money Laundering Requirements and conducting electronic checks for new and existing clients
• Dealing with client queries and telephone calls where appropriate
• Providing Adviser with any supporting documents required for client meeting, e.g., lender specific application form, company Fact Find, client agreement, fee agreement, etc.
• Adding Fact Find and plan information onto back-office system (intelliflo Office), ensuring plan information is up-to date and any transferred/surrendered plans are marked as such.

Processing new business submissions:

• Assisting advisers in preparation of new business packs for meetings
• Obtaining literature and forms from providers and pre-completing basic client details
• Ensuring documentation for all applications is complete, as per New Business Process guidelines and to refer to individual Adviser if this is not the case.
• Stringent records to be kept, using back-office system, to record all new business submitted, together with copies of all documents using the back-office system.
• Generate client invoices, records kept on back-office system and passed to Accounts Department’s
• Clear and detailed client record to be set up for each new business submission, plan to be entered meticulously on back-office system for future FCA returns.
• Maintain accurate and relevant customer records, i.e., recording post, email, and telephone conversations, both incoming and outgoing, on client record on back-office system to ensure clear audit trail of each transaction, paying particular attention to Company’s defined Compliance process.
• Keep all parties, both client and Adviser, fully updated as processing of application proceeds by proactively pursuing underwriting. Keep detailed case notes for each application, in order that the Adviser and any team member has a clear understanding of progress.
• Regularly check with Adviser for any additional information/notes relating to the ongoing processing and update records accordingly.
• Developing good communication with individual clients to provide personal service and cultivate potential additional business.
• Liaise with product providers to ensure all applications are received, completed, and attend to outstanding requirements, communicating with relevant adviser.
• Follow up on any outstanding commission and fees.

Managing correspondence and maintaining client files:

• Linking all incoming and outgoing relevant documentation and correspondence onto client files
• All written and electronic correspondence - Conversations and emails with clients - Conversations with providers to be recorded onto back-office system.
• Ensuring electronic client files are organised, labelled correctly, and updated to ensure information is easily accessible when required.
• Ensuring advisers produce follow-up notes to client meetings and these are recorded in accordance with company procedures.

General:

• To work closely with the senior partner and paraplanners to ensure his work is completed in a timely manner.
• To keep detailed notes of ongoing work and report or chase when necessary
• To ensure that all activity complies with the company procedures manual.
• Ad-hoc tasks as applicable
• Answering telephone calls in a polite & professional manner
• Greeting clients when required and offering refreshments.
• Ensuring advisers book meeting room for client meeting (via Outlook)

Personal Training and development:

• Actively participate in one-to-one and group training meetings as required.
• Meet agreed performance goals.
• Maintain professional expertise through course attendance, reading of financial journals and further training where relevant.
• Participate in relevant job training as required by the Company.
• Undertake training for back-office system when appropriate.
• Undertake any other training as required for compliance and development as dictated by the Company.