Senior IT and Communications Officer

Name of Headteacher: Alex Thomas

Salary: Support Staff Pay Scale PO1 Point 28-31 (GBP36,648-GBP39,186) plus London Weighting (GBP2,175) plus London Weighting (GBP2,175)

Kingsbury High School is a vibrant learning environment with a strong community ethos

The School:

As a large 12 form entry 11-18 split site school we are situated in an inner London location, but with an out of London feel - surrounded by parkland with large playing fields and great local amenities, excellent transport links to enable easy access from central London and fringe areas. Our school is truly diverse in its makeup, whilst united as one family working to achieve the best for all our students.

The Post:

MAIN PURPOSE OF JOB

KHS are seeking a committed and enthusiastic Senior IT & Communications Officer to join our vibrant school. The post holder of this role is responsible to the Head of IT & Director of Resources for the maintenance and administration of the School's Computer Networks, providing on-going technical and developmental support to both curricular and administration areas. In the execution of duties, the post-holder will be expected to liaise effectively with the manager of curriculum and administrative areas.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this post will be carried out in accordance with Whole School and Departmental policies and regulations (including Statutory regulations), and will include the following:

• providing effective maintenance and support for designated administrative networks
• providing 'on call' support to both school sites
• providing help and technical support within the School's planned computer development programme including carrying out hardware and software upgrades
• maintaining adequate security and back-up procedures for administrative systems
• providing technical support in the development of School based ICT Projects
• undertaking other duties and responsibilities as directed by a designated Line-Manager.
• Service smooth enough for very busy professional staff.
• Ensure that a smooth service is provided to our busy professional staff and our students in the following operational areas:
• Networking infrastructure (switches etc.)

The Person:

Experience & Desired Certification:

• Experience in maintenance of Microsoft Server 2016/19+ and Windows 10/11 client side
• Experience with configuration and maintenance of network endpoints, core and centralised wireless infrastructure
• Experience with print management solutions
• Experience with other network attached systems such as CCTV, access control, alarms, heating
• Experience with VMware
• Experience providing desktop support to staff with a range of IT skills levels
• Experience setting and monitoring standards (including SLAs)
• Experience of IT governance
• Experience delivering an excellent level of customer service, including consulting with customers, asking regularly for feedback and acting upon that feedback
• Experience managing projects and change
• Industry certifications such as: Microsoft, CompTIA A+/Network+, VMWare, Cisco CCNP

Knowledge, Skills and Abilities:

• Excellent understanding of what makes great customer service.
• Excellent understanding of desktop and other school IT environments
• Good communication skills, both written and oral, are necessary to engage effectively with customers, students and staff
• Ability to work calmly under pressure and changing circumstances, demonstrating a high level of professionalism, patience and efficiency at all times
• Strong attention to detail
• Ability to prioritise work under pressure to meet tight deadlines, self-motivated and flexible
• Innovative, creative thinker, open to possibilities and potential and able to then
• assess the viability of options and communicate recommendations and reasoning
• Leadership and management skills.

How to apply:

Please visit our website via the button below for detailed information regarding applications and school visits.

Interview Date: TBC.

Start Date: Immediate Start.

Closing Date: 09.00 am Friday 23 February 2024.

Important Information

Safer recruitment: Kingsbury High School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Any roles which involve working with children, young people or vulnerable adults, or roles in which the duties will involve access to sensitive information relating to children, young people or vulnerable adults, the School will take up references prior to interview.

You should provide details of referees including your current and previous employers, covering the last 5 years. Candidates can request for us not to send a reference request to their current employer prior to interview by emailing us at

As part of our Safer Recruitment Policy, a full employment history is also required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment. Unless otherwise stated, a Basic DBS check will be undertaken as part of the pre-employment checks for successful candidates.

Diversity Statement: Kingsbury High School values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Kingsbury High School reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

DBS: This role requires an Enhanced DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974).

Advert Close: All vacancies close at midnight unless otherwise stated.

Full Employment History: A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.