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SalarySenior IT Support Engineer
My client is a leading provider of IT solutions, committed to delivering proactive services and effective client resolutions. We pride ourselves on our technical expertise and dedication to customer satisfaction, offering a range of support services including disaster recovery solutions and technical engineering support.
They are looking for a skilled Senior Support Engineer to provide 1st/2nd line support to their client based, including resolving client issues and queries via telephone, remote assistance, and on-site support, encompassing various aspects of IT infrastructure including server and desktop operating systems, hardware, application software, networks, and data backups.
Salary: Up to 35,000 DOE
Key Responsibilities:
- Provide prompt and effective 1st and 2nd line support to clients, addressing issues across a range of IT systems and technologies.
- Assist in the deployment of hardware and software rollout projects, including travel and occasional overnight stays.
- Ensure the smooth operation of IT systems by delivering technical engineering support and maintenance services.
- Contribute to disaster recovery solutions and backup strategies, ensuring the security and integrity of client data.
- Collaborate with team members to deliver high-quality service and support, adhering to ITIL operations standards.
- Provide guidance and support to team members, fostering a collaborative and supportive work environment.
Skills:
- Proficiency in Active Directory, Group Policy, Azure AD, Microsoft 365 deployment and administration.
- Extensive knowledge of Windows Desktop & Server OS
- Networking protocols (TCP/IP, DNS, DHCP)
- Backup/disaster recovery technologies.
- Experience working in diverse customer environments, both on-premises and in the cloud.
- Understanding of ITIL requirements
Key words: IT Support, Support Engineer, Senior Support, 1st Line, 2nd Line, 3rd Line, First Line, Second Line, Third Line, Senior IT
Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
