Senior Library Assistant

Are you excited by the challenge of delivering the day-to-day coordination of a small team whilst ensuring a customer focussed service is offered?

Do you have excellent communication skills?

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex. we want to hear from you!

The Opportunity

Salary: £24,294 to £24,702 per annum (£17,728 to £18,025 pro rata for part time)

Contract Type: Permanent

Working Pattern: Part-time (27 hours per week)*

Location: Crawley Library, Southgate Avenue, Crawley, RH10 6HG

Interview Date: 12 March 2024

Crawley is a modern, friendly library in a spacious building including a café near the town centre. It is home to Business & Intellectual Property Centre and Employ Crawley for help with setting up your own business or looking for a job. Works in partnership with Crawley College and is the lending library for all their further and higher education courses. Tt is popular with both residents of all ages and visitors.

We are looking to recruit a Senior Library Assistant to join our senior team and support our friendly team of Library Assistants.

The duties of a Senior Library Assistant are wide ranging across many areas of the library service and include delivering a customer-facing library service and high-quality enquiry service.

You will need to provide information accurately and signpost to other services where necessary. You will be responsible for supervising and supporting Library Assistants and volunteers ensuring that they deliver a high standard of service to our customers.

The role may sometimes involve working with challenging members of the public to solve more complex library queries such as dealing with overdue charges.

You will be a keen team player, able to work alongside partners and volunteers providing excellent customer service to the whole range of visitors to the library.

Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies.

The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too!

Does the prospect of making a difference to communities through excellent library services motivate you?

If so, we'd love to hear from you!

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

*Shifts:

Week 1

Monday 08:30am to 4:00pm

Tuesday OFF

Wednesday 08:30am to 6:05pm

Thursday 08:30am to 4:20pm

Friday 1:05pm to 6:05pm

Saturday OFF

Week 2

Monday OFF

Tuesday 08:30am to 4:00pm

Wednesday 08:30am to 6:05pm

Thursday 08:30am to 4:20pm

Friday 1:05pm to 6:05pm

Saturday OFF

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

Along with a generous holiday entitlement of 25 days (pro rata for part time) plus opportunity to buy additional leave).

Upon joining us you will have access to a range of benefits including the following:

• A excellent local government pension scheme
• A range of flexible working options, depending on your job role
• Maternity, paternity, dependency and adoption leave
• volunteering opportunities
• Training and development opportunities, including coaching and mentoring
• A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount)
• Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans

Further Information

The reference number for this role is CPP00887.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.