Senior Manager, Business Operations

The role
This role sits within the COO organisation including our Operations and Change departments. The heart behind our platform - brilliant people working together to deliver fantastic customer experiences and operational excellence.
As a member of the COO Leadership team you will play a pivotal role in driving operational excellence and ensuring the seamless execution of strategic initiatives. You will be responsible for ensuring the team has the right data to run day to day operations, drive strategic initiatives and ensure our processes are fit for purpose and scale. You will also partner with COO and the broader leadership team to evolve and implement operational strategies, identify and implement process improvements, manage key performance indicators and effectively communicate critical information to internal and external stakeholders.
Who are we?
Our mission is to build the place where small businesses get the funding they need to win.
We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash.
99% of businesses are small businesses! And in most cases aren't given the finance they need to grow. We're here to change that because the world needs small business.
Want to learn more?
• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://uk/impact
• To see what our customers think, visit our Trustpilot page: https://review/fundingcircle.com
• And we're still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform.
What will you be doing?
• Partner with the COO and wider Operational leadership team to evolve and drive progress against Funding Circle strategy in particular in scaling and multiproduct
• Lead and deliver continuous improvement and change initiatives, for instance automation, operating model and embedment of risk frameworks such as business resilience
• Work closely with department leaders to identify opportunities for operational excellence, implement best practices and drive process improvement initiative
• Own Operations OKR & KPI process - definition, tracking and refresh of performance and change metrics
• Manage end to end Operations and Change budget
• Develop and manage COO comms including MBRs, Board prep, All Hands, monthly updates
• Build and maintain strong relationships with internal and external stakeholders, including C-suite executives and MDs, to foster collaboration and drive strategic alignment.
What we're looking for
• Experienced in scaling operational organisations and being in an Operational leadership and/or business management role in a Tech/Financial Services company.
• A proactive problem-solver and decision-maker and an expert in several areas of operational excellence (e.g. prince2, six sigma, PMP/Lean or equivalent qualification) Business Administration and/or Management with a university degree in a related discipline and/or 5+ years of experience in a related field
• A highly effective communicator (written and verbal) with experience managing a range of stakeholders including C-suite executives. You enjoy collaborating with others and are skilled in influencing and guiding leadership to make decisions
• Able to interact directly and autonomously with a wide variety of stakeholders (ranging from C-suite and MD level through to mid-level execution teams)
• Highly organised. Someone who knows how to manage their workload, cope with multiple priorities and can organise their days and week effectively both independently and as part of a team to meet deadlines.
• Able to maintain a high level of confidentiality and discretion in handling sensitive information
At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better .
Why join us?
Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
We offer hybrid working, with a blend of 2-3 days either in the office or at home. When you're in the office you can take advantage of our free barista and subsidised lunches through JustEat and we will help support your home working set-up. We support flexible working arrangements so please speak to our recruitment team if this is something you'd like to learn more about.
A few highlights:
• Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions via Spill and exclusive discounts with Hertility for reproductive health support.
• Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Learning allowance of £300 a year.
• Lifestyle: Gympass, Electric Car Scheme and more!
And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy. You can read more here: https://article/10158_the-altfi-awards-2022-here-are-the-winners
Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. You might just be the perfect addition to the team!
W ant to Build The Incredible ? We'd love to hear from you.