Senior Manager - Cash Management & Payments - Chief Controls Office

End Date
Tuesday 13 February 2024
Salary Range
£80,206 - £94,360
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working, Job Share
Job Description Summary
JOB TITLE: Senior Manager - Cash Management & Payments
HOURS: Full Time
LOCATION: Chester, Birmingham, Bristol, Cardiff, Edinburgh or Manchester
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
An exciting opportunity is available to join the supportive and collaborative Business & Commercial Banking (BCB), Cash Management & Payments (CM&P) and Merchant Services, Chief Controls Office. Together we drive the risk and control environment vision and strategic priorities for BCB CM&P and Merchant Services, transformation and risk management is key for the delivery of BCB’s strategy in order to grow our business through co-ordinated product propositions and improving BCB client insight, digitisation and innovation.
Reporting to the Head of BCB Cash Management & Payments and Merchant Services, focussed on CM&P, you'll directly lead c.8 Control specialists, undertake, and support a range of Control management processes and systems, interpret a range of data, managing the efficient and effective production of high-quality analysis, anticipating stakeholder needs.
As a CM&P business partner you'll lead on risk and control engagement with the Product specialists to deliver strong outcomes for the breadth of clients in the Cash Management & Payments product portfolio, to ensure that existing plus new product propositions and transformation are delivered safely, with Consumer Duty in mind. Through Control by Design, you’ll ensure risk is designed out and regulation designed in at the outset.
We collaborate with colleagues in Cash Management & Payments, and across BCB and Corporate & Institutional Banking (CIB) to manage risk, drive financial outcomes and develop our product offerings, to benefit our clients, colleagues and shareholders. You'll have a track record of strong communication and influencing skills, thought leadership, emotional intelligence and strategic thinking.
Job Description
What you’ll be doing:

• You will lead the Chief Control Office efforts for CM&P ensuring planning includes regulatory obligations, Consumer Duty and opportunities to improve control environment.
• You will partner with the CM&P business, lead the efforts of the colleagues in the team, as well as deputising for band G where needed.
• Maintaining relationships with key internal customers to build a robust risk & control framework, sharing knowledge across the BCB Cash Management & Payments Product and Platform teams.
• Planning and delivering product and business control requirements including Risk & Control Self-Assessment (RCSA), RCSA developments, working collaboratively with other Control Partners, business Platform and Product teams where appropriate.
• Providing input and challenge to risk reviews, led by Product Managers/Heads or external Risk partners such as Chief Controls Office, Credit Risk Assurance, Conduct Compliance and Operational Risk, Legal and Audit.
• Working with Relationship Management teams to ensure distribution activities are adhered to with the End-to-End customer journey in mind, managing remediation and rectification activities working with Product Managers.
• Developing effective relationships and maintaining a network across the business to keep informed of developments, horizon risks and understand business process risks and issues.
• Providing input into the development of compliance and risk policies, developing underlying procedures and monitoring their implementation.
• Participating in our monthly product governance and risk forum and producing submissions to Product Governance Committee, and Risk Committee.
• Act as a trusted control SME, ensure proactive identification of risks and mitigating actions for the CM&P strategy. Support and engage with broader control planning and business decision-making. Provide insight, control and thought leadership embedding Control by Design and looking for control automation opportunities.
• Develop and maintain effective collaborations with partners across the Group including 2nd and 3rd line business partners on control related matters for CM&P. Identify, monitor, and manage a wide range of activities ensuring compliance with regulatory requirements.
• Monitors risk and control parameters and identifies and reports deviation to senior colleagues while working within established risk management systems.

What we’re looking for:
Our innovative ways of working will guide everything we do - so we want people who are able to display the following qualities and have the relevant experience:

• Inspiring, a strategic problem solver with a passion for outstanding customer experiences.
• Intellectually curious in their outlook with an ability to assimilate information and establish a fact base from which to spot risk, control uplift opportunities and inform decision making.
• Leadership abilities, building trust and empowering teams using coaching techniques to provide constructive challenge.
• Strong influencer: able to successfully handle key partners and priorities, influencing at senior levels with a strong customer ethos.
• A good understanding of LBGs Risk Management Framework and Product Policy and be able to demonstrate practical application of risk principles. This includes a proven ability to identify, assess, monitor, control and mitigate risks.
• Awareness of the BCB Cash Management & Payments products, propositions, and Platform.

What we’re interested in:

• Good communication skills, ability to influence at senior levels and collaborate with multiple partners at various levels.
• Record of delivering results and high standards of conduct and behaviour, driving a customer centric culture; record of delivering Control by Design; ability to manage risk End-to-End and holistically, embedding End-to-End accountabilities across all risk types and customer journeys.
• Data Analytics - proven experience of using data and analytical techniques to inform activity and assess the completeness and effectiveness of risk and control environments. Understanding of AI preferable.
• Demonstrates the Group’s Values and Behaviours and is able to embed desired culture.

What you’d get in return
We’ll give you a broad remuneration package which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.
We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform in their role.
If you have the skills we’re seeking and you’re looking for your next step, we’d love to hear from you.
Together we make it possible
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.