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Form of work
SalaryOur website and Digital Brochureware on our App and Internet Bank are some of the most important entry points to our brand – they have a critical role to play in engaging our customers, explaining why we are different to the high street banks, driving people to our key services such as mobile and internet banking, aiding them to consider and apply to our range of products and providing help and support.
The teams within Digital Platforms and SEO are focused on continually improving these experiences for our customers through both transformation and Optimisation activity, trying to attract more people to our website (both new and existing customers) and encouraging more of them to complete more interactions online with us. For us to do this brilliantly we need a team focussed on defining and creating requirements to optimise our digital estate against our balanced scorecard metrics.
We’re looking for a highly motivated and experienced digital leader with a strong background in understanding user needs, shaping, defining and delivering requirements across a number of squads in an insight and data driven agile and digital native environment.
We’re currently going through a period of exciting change within the Digital Platforms and SEO team, creating a new digital strategy, balanced scorecard, and ways of working within our Customer, Brand and Engagement division. You’ll have an opportunity to make real impact by leading a team that’s shaping requirements across all our Digital Platforms and SEO squads. You’ll exploit our existing capabilities to drive traffic, improve conversion and create digital experiences that delight our customers.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Should you be based anywhere other than Swindon the role will require regular travel to Swindon at least once per month.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
In this role, you’ll be working within the Digital Platforms and SEO leadership team (made up of different disciplines such as Strategy and Transformation, Trading and Optimisation, Digital Experience, Operations, Production and Performance). You’ll be responsible for:
- Leading the team responsible for defining, writing, delivering, and accepting all requirements in our squads.
- Working closely with a wide variety of stakeholders to understand upcoming demand, and to help prioritise pieces of work that will contribute the most to the success of the team against our scorecard objectives.
- Working with our development team to understand how to deliver those requirements that require engineering work (and cannot be delivered solely within the Digital Platforms and SEO team).
- Exploiting new capabilities that are delivered by the Strategy and Transformation team such as personalisation, Martech, AI and UI enhancements.
- Shaping delivery roadmaps and articulating these to multiple stakeholders across the business.
- Being ultimately accountable for the output from the team that’s delivered onto our Digital Brochureware platforms, ensuring that it’s accurate, meets commercial and business objectives, and meets our standards around performance, accessibility, and other non-functional requirements.
About you
As a minimum you’ll have:
- Clear experience of working in a digital team, with a strong understanding of agile methodologies.
- Deep experience in defining, documenting articulating, delivering, and accepting requirements a across the delivery lifecycle.
- Experience of leading a team that responsible for shaping requirements in a squad model – leading teams of digital product owners or similar.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub – Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 30 days holiday, pro rata
- Individual healthcare
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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