Senior Microsoft It Support Analyst

Senior (Microsoft) IT Support Analyst, Abingdon, GBP38,000 - GBP48,000
An award winning and ground-breaking consultancy based in an amazing countryside setting, is seeking a talented Senior IT Support Analyst to join their growing IT Team. I cannot stress what an amazing opportunity this is. My client has won countless awards featuring in the 100 best companies to work for. The working environment is second to none and they regularly take their staff out on monthly, quarterly and yearly events, like skiing, white water rafting and sailing
The Senior IT Support Analyst is a senior role within the IT Support Team. The role will be a mixture of being a subject matter expert, delivering on project work and managing escalations from the Service Desk Team, across a completely cloud based infrastructure. The ability to troubleshoot complex issues whilst providing exceptional customer service will be key to this role.

Essential Requirements:

• Building relationships with key stakeholders.
• Resolving and managing issues that are escalated by the IT Service Desk Team.
• Creating documentation and solutions for colleagues and customers to follow to allow for quick resolution of issues.
• Mentoring junior members of the team and owning your personal development.
• Escalating issues to the relevant internal teams and/or 3rd parties to ensure a swift resolution.
• Ensuring that required levels of training, handover, and both support and technical documentation have been provided to or created by the Product Team.
• Operating the Incident and Service Request Management Process.
• Operating the Problem Management Process.
• Working on and/or leading on projects/process improvements.
• Supporting continual improvement within the practices of the IT Support Team.

Desired skills:

• Excellent customer service skills.
• An excellent approach to problem solving.
• Proactive and consistent in their approach to work and will drive improvement in their areas of
• A desire to work as part of a collaborative team
• A passion for technology and desire to learn about new systems and tools.
• To be a subject matter expert in one of the following areas

o Endpoint Management/Microsoft Intune
o Software Packaging
o SharePoint
o Microsoft 365
o MDM

• Experience in or awareness ITIL best practices.
• Experience in or awareness of Project Management/Project Management Methodologies.
• Experience in or awareness of supporting cloud technologies.

With an amazing benefits package on offer, you will receive a salary, profit share, 27 days holiday a year, contributory pension and extensive training opportunities.
If you want to work for a company which really values its staff, then look no further and send us a copy of your CV.
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).