Senior Operations Manager - East/ North Yorkshire

Are you an experienced manager, adept at leading and developing teams?

Would you like to work in a role that makes a positive impact on people and their communities?
Consider the role of a Senior Operations Manager at Reed in Partnership!

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. 

East / North Yorkshire – base can be any office within region with expectation to travel across all offices.

What is the role about?

The Senior Operations Manager is directly responsible for the effective performance of a number of offices and/or contracts.  This includes ensuring that all actions are taken to ensure these contracts are delivered within budget and to agreed quality standards. 

Through remote, direct and indirect management, the Senior Operations Manager should ensure adequate workflow issues are addressed and milestones necessary for the participants journey (s) are achieved. 

A Senior Operations Manager is responsible for their teams' and his/her strict adherence to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures. This is not an exhaustive list and a Senior Operations Manager will be expected to carry out any other duties as may be specified by the line manager from time to time. This profile is non-contractual. 

Just some of your day-to-day responsibilities will include

People Motivation, Coaching and Development 

Senior Operations Managers ensure the smooth running and productive dynamics of their teams by acting as a lynchpin between all key individuals and teams behind/within the participant1s journey to Employment Education or Training. 

Performance Management and delivery 

Senior Operations Managers manage their teams by monitoring all elements of the sales management process, motivating, ensuring and supporting co-members to perform effectively their roles in supporting participants into and sustaining in employment education and training. 

Relationships and Stakeholder Management 

Senior Operations Managers develop and maintain professional relationship with internal stakeholders as well as with employers and wider Employer organisations. 

Finance and Facilities 

Senior Operations Managers are responsible for the management of financial resources and facilities within their remit.  

Quality and Continuous Improvement 

Senior Operations Managers are responsible for the continuous improvement at the team level and contribution of continuous improvement at the organisational level.

What’s in it for you?

Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays 
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found Here

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

To be successful in this role, we are looking for someone with

Essential Attainments: 

• Extensive experience of team management across multiple offices and multiple contracts within the Employment support sector 
• Experience and understanding of the design and implementation of complex operational processes across multiple teams.   
• Degree or relevant qualification. Degree topics may include psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to work-based learning with the specific client groups this role will involve. Level three or four NVQ would be of interest. 
• A minimum of two A-Levels or an equivalent Level three Diploma. 
• GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage. 

Essential Criteria: 

• Satisfactory demonstration of the Senior Operations Managers’ attributes as detailed below. 
• Understanding of Publically funded contracts & OSTED standards (where applicable) 
• Technical skills include strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills. 
• Personal interests include interest in people and willingness to learn.  
• Personal circumstances include willingness to travel. 

Desirable Criteria: 

• Experience of working on programmes targeting relevant disadvantaged groups in society. 
• Experience of delivering foundation/ vocational learning programs. 
• Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian, and Greek. (Dependent on programme).      
• Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system. 
• Personal interests include interest in career and self-development. 
• Personal circumstances allow for extensive UK travel which is a requirement of this role. 

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.

Job reference: RinP07743