AddressOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Senior HR People Experience Partner (PXP) will be part of the international JLL HR team and will strengthen employee purpose, ignite energy & elevate organization-wide performance by activating, facilitating & enhancing moments that matter. Partnering with leaders and colleagues, the Sr. PXP will execute impactful talent, culture, and leadership effectiveness initiatives for a defined set of client groups inclusive of Finance, Corporate Strategy/Development and HR functions. Charged with activating HR products & services that enrich the lives of JLL employees whilst working with Business & HR leaders to facilitate the employee experience. PXPs will deep dive, surface insights, & influence HR Service Delivery & HR/Talent COEs to improve & when required rebuild policies, processes, & tools that will enhance moments that matter unleashing talent to do their best work.
Location: based in London with a flexible, hybrid work arrangement.
Key Accountabilities
Functional Knowledge
- Partner with leaders to understand business objectives; use metrics, trends, and industry experience to develop impactful People programs and initiatives; and execute critical People activities to support achieving business outcomes.
- Partner with People Partners and use business acumen, HR expertise, and industry knowledge to proactively anticipate opportunities or issues & develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions across designated client groups.
- Collaborate with HR colleagues to successfully and seamlessly activate all programs, initiatives, and activities to deliver a consistent & positive One JLL experience for all team members.
- Activate and facilitate JLL's global and regional policies, processes, and tools that support moments that matter across a team member's experience to include Hiring; Onboarding; Performance Review; Performance Management; Promotion; Etc.
- Lead and coordinate the talent Management cyclical activities including Goal Setting, Talent Review, Succession Planning, Year-End & Compensation Planning.
- Drive a culture of inclusion and transparency which celebrates our employee diversity and promotes a sense of belonging and value where every voice is heard.
- Partner with HR COEs and product colleagues to create and deliver best in class HR tools, resources, processes, and overall experiences.
- Lead ad hoc projects impacting business results and experience moments across corporate functions.
- Collaborate with Employee Relations team to manage complex employee relations situations.
- Proactively advise, consult, and coach business stakeholders/managers on performance management, quality conversations, team building, and personal development.
- Experience in a company supporting Solutions, Services, or Customer Success executive leaders and teams.
- Experience delivering HR and operational activity within a complex and highly matrixed organization with the ability to balance competing requirements.
- Highly skilled in using data & technology to improve employee experience, drive business performance, and streamline organization efficiency.
Leadership
- Drive the growth by developing and delivering exceptional People programs, initiatives, and activities grounded in best practices and industry knowledge.
- Develop and sustain strong & influential relationships within the business & HR to understand and cascade HR & business priorities across the PXP team in an engaging and energized way.
- Ability to lead through informal influence across regions and cultures to leverage organizational strengths.
- An appetite for exceeding expectations and creating wow within the business & HR organization.
- Excellent organizational skills with a starter finisher mentality and acute attention to detail.
- Ability to use data to tell a convincing narrative and inform and/or make impactful decisions.
- Adept at managing multiple priorities/projects simultaneously.
- Builds robust relationships and demonstrates a high degree of emotional intelligence.
- Exceptional communicator and influencer.
- Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of senior stakeholders.
- Ability to cultivate robust & meaningful relationships to serve as a trusted HR expert.
- A passion to work with people across a variety of backgrounds with the ability to formally and informally coach and upskill peers and colleagues.
- Bachelor's degree or equivalent experience.
- 10+ years of HR experience with at least 5 in a company supporting Solutions, Services, or Customer Success executive leaders and teams.
- Demonstrated project management and change management experience.
- Demonstrated experience using data to identify insights and drive action/change.
- Experience in matrixed organization.
- Ability to thrive in a dynamic and ambiguous environment.
- Workday
- Microsoft Suite
- PeopleSoft
Job Details:
Functional Knowledge & Expertise
- Experience in HR Business Partnering
- Proven track record of complex stakeholder management and issue resolution
- Disciplined approach to work
- Ability to lead large globally diverse teams
- Ability to collaborate effectively with solutions, Communities and practice and COE’s for mutually beneficial results
- Keeps up to date with People Experience trends and future of work people expectations to ensure JLL remains competitive
- Inspirational leader who can inspire others and build confidence in the activation of JLL”s Moments that Matter
- End to end activation and management of JLL’s Moments that Matter inclusive of employee sentiment and feedback generating opportunities for future product enhancement
- Ensure conflicts between various stakeholder are rapidly and effectively navigated
- Works collaboratively with peers across People Solutions and Experience team to think and act end to end with a single focus on over-arching vision and EVP
- Ignite energy and elevate organizational wide performance through end to end activation of compelling employee experiences during employee life-cycle Moments that Matter
- Flawless execution of people related Moments that Matter ensuring communication, leader awareness, training requirements are delivered with impact and within defined parameters
- Able to take consistent people solutions and implement in a manner that meets cultural norms and expectations without re-creating the solution itself.
- Communicates with both conviction and inspiration building trust in the People Experience function and solutions delivered
- Ability to work in highly complex matrix environment with competing priorities
- Highly customer-centric mind-set balancing divergent employee wants, needs and expectations with JLL’s optimal solution delivery
Drive Change, Think Big, Inspire, Help Others, Get it Done, Business First
#LI-RM2
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
