Senior Performance Business Partner

As Royal Mail continues to transform and evolve, we are looking for a Senior Performance Business Partner to drive operational performance and quality measures within the South West region.

The role

This is a key leadership role, partnering the Regional Operations Director and their senior teams across the pipeline to achieve all scorecard measures. As Performance Business Partner, you’ll provide expertise and direction to drive sustained quality performance improvement across the pipeline, with a focus on delivery performance.

Working closely with the ‘Operational Nerve Centre’, you’ll prioritise and action targeted improvement activity, raising the professionalism and expertise to drive continuous improvement, ensuring compliance operational business standards and regulatory requirements.
You’ll build excellent relationships at a senior level to challenge and influence senior stakeholders to deliver the customer scorecard and coach, develop and up skill functional leadership teams to deliver the capabilities to achieve overall scorecard targets.
Other accountabilities

• Provide independent assurance of local transformation change activity to ensure that that our customer promises are met, and any risk to regulatory and legal exposure is mitigated.
• Manage functional points of conflict that could impact on end-to-end quality performance.
• Develop, co-ordinate, and drive through to completion improvement action plans in partnership with the National Performance leads and Nerve Centre ensuring that root cause is identified, and the correct fix is implemented.
• Act as the independent point of integrity and compliance in partnership with the operational team to prevent legal and regulatory breaches through monitoring assuring and coaching, escalating unresolved non-compliance in a timely manner.

This is a large geographical region as you’ll be responsible for all quality measures across the South West Region, which covers BA, BS, BH, DT, EX, GL, TA, TR, TQ and PL postcode areas.
About you
You need to demonstrate the following skills and experience on your CV:

• Performance focused with a strong track record of delivering improvement and delivering complex change.
• The ability to ability to quickly establish relationships and influence others to improve performance.
• Advanced analytical skill set with the capability to affectively plan, prioritise and deliver and present data analysis outcomes.
• The ability to solve complex problems and build actions plans that resolve root cause
• Excellent written and verbal communications skills.
• Experience and extensive knowledge of the customer, quality and service integrity. policies, products, processes, licence conditions, regulatory compliance and end to end pipeline.
• Excellent coaching skills and the ability to deliver results through others.

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: Monday 8th April. Please note, this advert may close early if the appropriate number of applications has been reached.

Proposed assessments: 24th April at Bristol Mail Centre.

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