Senior Policy Advisor (Digital)

This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and 11% pension after one year of service.

London - Hybrid working (6-8 days in the London office per month)

Salary £48,000 -  £54,000 per annum

About the role

Can you lead positive change for consumers in the Digital space? 

At Which?, our policy team underpins the work we do to influence and shape consumer issues affecting each of us every day. As we expand our policy work to tackle ever more complex digital issues, we have a fantastic opportunity for a Senior Policy Adviser to join us in the digital policy team and specialise in online fraud prevention as well as other areas of digital policy.

What you'll be doing: 

Which? Senior Policy Advisers think strategically to get to the heart of complex issues, understand and anticipate the policy agenda and develop evidence based solutions that impact the lives of consumers for the better. 

Reporting to the Principal Policy Adviser, you'll be a member of the Digital and Data policy team responsible for leading policy to tackle online fraud and contributing to policy development across a number of other consumer harms in the digital and data space. 

Making fraud a UK national priority is a key organisation impact for 2024/25. Which? was the instigator for mandatory reimbursement for APP fraud and we were instrumental in ensuring that the Online Safety Act included measures against fraud.  You will be responsible for enabling the Online Safety Act's implementation, working alongside the regulator as well key stakeholders including big tech, banks and telecommunication providers.  You will be responsible for evolving the development of fraud policy that will continue to reduce the burden on consumers to stay safe from online crime.

The role involves horizon scanning, contributing to policy strategy, reviewing regulatory proposals from government, identifying and filling evidence gaps, developing policy positions, writing policy reports and advocating Which? policy positions.  

As our digital world evolves, Which? is at the cutting edge of digital policy development and enablement. We champion consumer protection in collaboration with businesses and government.  Alongside fraud, the Digital and Data team are working to build robust protections for consumers in the deployment of Artificial Intelligence, the new applications of Smart Data and exploring where online practices and the use of consumer data can be deployed in a way that champions consumer's and prevents unintended harms.

The role sits in the wider Which? advocacy team and boasts access to internal resource and expertise including research, economics, legal, campaigns, external affairs and parliamentary affairs. You will often be working in a multidisciplinary team environment to deliver.

This is a unique chance to enable change in UK digital policy on behalf of consumers, with the Which? reputation of quality and excellence.

Essential criteria includes: 

• Demonstrable experience formulating digital specific policy positions and writing reports to influence government and policy maker audiences 
• Demonstrable experience of influencing the development or deployment of policy and regulation in the UK digital environment - -ideally relating to online safety for example the Online Safety Act, Content Moderation, Trust and Safety or other related issues.
• A clear understanding of the UK digital policy landscape
• Experience of working with multidisciplinary teams 
• A demonstrable passion for digital, data and technology in all its forms. 

About you:

• A passionate and skilled communicator and influencer who can share complex information with a wide range of audiences. 
• Experienced in project management with the ability to manage projects end to end.
• A desire to make life better, simpler and fairer for consumers. 

 We also have these benefits for you to consider: 

• 35 hour working week
• Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Sodexo which offers large %% off every day shopping 
• Annual Bonus (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• Free life assurance cover (worth at least 4 times your annual salary)
• Free access to Which? member content and free access to Which? money and legal helplines 
• Work from (almost) anywhere” for 4 weeks of the year policy

Our interview process usually involves 2 stages:

• Sometimes a chat with the hiring manager by phone (typically 30 minutes), followed by
• An interview in person (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task.

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 16th.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.  Find out more about the Disability Confident Interview Scheme here.

We reserve the right to withdraw this advert at any given time due to the number of applications received.