Senior Product Designer, Zing

Zing is a brand new fintech built to make international money worry-free for anyone who sends, spends, or converts international currencies. Zing has been developed within the HSBC Group to work for anyone, even if they don’t have a HSBC account. Zing is a separate brand and product established under HSBC Group, so we can be an agile fintech whilst getting the benefits of having one of the world’s biggest international banks as a parent. Zing has recently launched in the UK and has ambitious plans to scale both within the UK and internationally at pace. For more details about Zing, please visit https://www.zing.me/.

We are looking for ambitious and motivated individuals who are keen to embrace growth and tackle the impending challenges in this fast evolving industry. You should be passionate about approaching things differently, while operating like a fintech within a bank. We are not looking for superpowers - we are looking for knowledge, enthusiasm and the right attitude to deliver our global initiative in a lean way.

We’re looking for a Senior Product Designer to conduct research across several aspects of a new and exciting fintech product. The impact and remit of the role is huge, with lots of opportunity for future growth. You will have the opportunity to collaborate with a talented team on design thinking, including new ways of working, new user research techniques and new products within the Fintech innovation space. Your work will bring an engaging digital product which will meet the needs of our customers and business. 

If you’re looking for a career that will help you stand out, join Zing by HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Zing by HSBC offers opportunities, support and rewards that will take you further.

In this role you will:

●    Take responsibility for the full design process from collaborative research, conception, testing, full journey specs and developer collaboration, through to UX measurement of the launched product.
●    Design customer journeys, create prototypes, user test and measure the success of potential product launches.
●    Help define and deliver products that are enjoyable to use with a high level of craft and attention to detail.
●    Work collaboratively to develop a scalable design system that meets product and business goals.
●    Participate and present your work in design critiques with the wider design team to help develop a consistently strong holistic experience.
●    Carry out user research through a range of qualitative and quantitative methods to understand the user experience.
●    Identify key success metrics of the products you’re on, and measure their success from a customer and business perspective.
●    You’ll work closely with our Head of Design and Product Leads to align on goals, priorities, direction and feedback.
●    Document pattern libraries and style guides, updating as we evolve.
●    Review the performance of the release, identify learnings and suggest ways to shape the future product.

To be successful in this role you should meet the following requirements:

●    Experience working in a cross functional team, designing consumer facing products.
●    Experience using and helping to maintain a design system.
●    Proven experience advocating for users, and applying learnings from research into your design.
●    Ability to analyse product experiments.
●    A hunger to learn, take responsibility and grow your skills.
●    A strong command of typography and grid systems.
●    Be an advocate for design, with an understanding and ability to articulate how it helps reach business goals.
●    The ability to think at a high level about product strategy and clearly articulate design decisions.
●    A love of problem-solving and a desire to seek out the next problems to solve.

Locations: Hybrid working. Office location can be London or Leeds.

You’ll achieve more when you join HSBC.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.