Senior Product Manager - Digital Payments

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows.

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support.  Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced individual to join this team in the role of Digital PaymentsSenior Product Manager.

The key focus for the role is to lead the delivery of our digital proposition for card acceptance solutions.

In this role, you will:

•    Be responsible for the delivery of HSBC UK’s digital acceptance and digital merchant services products and for the in-life product management of these products
•    Ensure the customer journey designs and innovative card solutions are delivered as per requirements.
•    Lead the relationship and work streams with any third parties involved in the delivery of our card acceptance proposition.
•    Ensure that the end-to-end solution is delivered in agreed timelines
•    Ensure that all third party, IT and security governance requirements as well as product governance are met in agreed timelines.
•    Lead, design and deliver on the internal and external marketing and communication plan for these two deliverables.
•    Lead the relationship with IT and Channels to ensure delivery of the card acceptance solution.

To be successful in this role you should meet the following requirements:

•    Previous experience in product management.
•    Experience of managing and leading complex product enhancements and new products.
•    Strong communications, analytical, organizational, project management and planning skills.
•    Experience of working with third parties to deliver joint propositions, with experience in commercial agreements and branding.
•    Excellent interpersonal skills with an emphasis on confidently communicating with senior stakeholders.
•    Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

The base location for this role can be either Birmingham or London with a Hybrid working model.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500