Senior Product Manager, Martech Cdp

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription.

This role will mentor, conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

This role will specifically focus on aiding customers with managing their account, consumer checkout journeys and initial account creation.

This role reports to the Senior Director, MarTech Tools.

The Senior Product Manager, CDP, MarTech, will work at the intersection of product, marketing, data and technology. They will be the expert on the CDP, its integrations and applications, for the Peacock Global Streaming platform. This is a highly cross-functional role that requires someone with both strategic and technological acumen, who is, additionally, a consummate team player.

The Senior Manager, CDP, MarTech will be a primary partner for local MarTech Teams This role will also be CDP MarTech, acting as the POC for key stakeholders, driving regular touch bases and fielding questions on roadmap, priorities, and timelines.

What You'll Do

• Subject matter expert on Customer Data Platform, its capabilities, integrations, and limitations

• Accountable, along with Sr. Director of MarTech Tools, for CDP long-range planning

• Point of contact for our CDP vendor, leading weekly meetings and fielding any questions as necessary.

• Contributor to the overall MarTech roadmap, working in partnership with key stakeholders at local and global to ideate and launch new functionalities and feature enhancements, aligned to product OKRs.

• Driver of SDK updates and product enhancements, in partnership with product and tech teams.

• Partnering with key stakeholders to identify and document asks.

• Collaborating with internal teams to provide guidance on data flows and architecture.

• Documenting architecture and provide executive-level project readouts.

• Driving product recommendations that assist in execution of cross-program asks

• Regular check-ins with with local MarTech teams operations leads, fielding any questions related to proprietary functionality.

• Regular maintenance of product documentation.

• Development assistance for operational processes related to new feature releases.

• Bug resolution and mitigation for any platform functionalities experiencing difficulties.

• Collaboration on platform enhancement requests, assisting in the prioritization of requests with the respective vendor.

What You'll Bring

• 5+ years of experience in digital or acquisition marketing.

• Experience with customer data platforms i.e. mParticle, Segment

• Experience with data architecture and customer data modeling

• Well-versed in the requirements of data ecosystem, CRM, lead generation and marketing automation

• Expert in product implementation and integration, inclusive of limitations.

• Experience with BI tools and SQL a plus.

• Understanding of SDK implementations and server-to-server integrations.

• Knowledge of data governance regulations a plus.

• Must have demonstrated experience with analyzing data to make marketing recommendations.

• Organized with an acute attention to detail and focus on delivering excellence.

• Flexibility and an ability to work in a fast paced, deadline driven environment.

• Data-centric, data-driven, systems thinker who uses insights and analysis to guide strategies and make decisions.

• Self-starter who can work independently, is proactive, resourceful and possesses excellent follow-through.

• Ability to interface with colleagues from various disciplines including analytics, creative, technical and operations.

• Exceptional interpersonal, communication, analytical, and project management skills required.

Team overview

Global Streaming Platform

Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.