Senior Resident Advisor / Manager

Senior Resident Advisor / Manager
Bedford
Up to c.GBP27.5k DOE + bonus potential

EMBS Property are currently supporting a client operating in the property management sector to recruit a Senior Resident Advisor / Manager for their impressive building in Bedford.

This is a perfect role for someone looking for their first management position, the company offers plenty of support from a regional and central services level & plenty of training and development.

If you are in a senior customer facing role, for example - FOH TL, Deputy Manager, Senior Resident Host/Advisor etc - in any one of the following sectors and craving that next challenge - this is perfect for you!

Sectors we are interested in - PBSA, Residential, BTR, CoLiving, CoWorking, Hotels, Leisure, Hospitality or Retail.

This role is all about being the face of the building, nurturing tenant relationships and providing an amazing residence experience!

Responsibilities:

• Face to face resident interaction, building a good relationship and rapport with tenants ensuring they love their 'home'
• Conducting viewings
• Undertaking pre-let inspections and scheduled inspections
• Customer service & Customer journey
• Resident care, engagement and satisfaction
• Management of social media channels for the building (you can be as creative as you like!)
• Sales & Marketing activities e.g. site tours, events, membership, leasing and renewals
• Building management tasks e.g. compliance, H&S and working with maintenance
• Building administration & Coordination e.g. tenancy, lease, contractor liaison

Essential skills/experience -

• Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey
• Client/customer facing customer service experience
• Willing to take on a new challenge
• Willing to learn and get stuck in!

Desirable skills/experience -

• Some experience of sales / lettings
• Any exposure to building / facilities management e.g. H&S, fire safety

This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans!

EMBS Property are acting as an external talent partner.