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SalarySenior Retail Sales Advisor
Haslemere
40 hours per week over 5 days
Monday to Friday with Saturdays on a rota
Competitive salary plus pension and company benefits
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Haslemere, to provide exceptional service to our customers in-store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager - experience with our products isn't strictly necessary if you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we'll give you everything you need to succeed.
Our Haslemere store, which has been serving the local community for over 50 years and is well known for being the first choice for decorating materials in the area, plays host to a large showroom which stocks an extensive range of wallpapers, blinds, curtains, designer and trade paints along with all the decorating tools and accessories our customers need to complete their home décor projects. Internet terminals in the branch also allow our customers to order products directly from the store. The branch opening hours are Monday to Friday 7am to 5pm and Saturday 8am to 5pm.
A family-run business for almost 120 years; we are proud of our long history in our industry and have grown our branch network to over 200 stores nationwide in the Brewers Group. We know that our people make our business unique, and place great emphasis on the development and growth of our colleagues.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
As a Senior Retail Sales Advisor with Brewers, some of your responsibilities will include:
- Assist the Branch Manager with developing the branch and the team including deputising in their absence
- Provide exceptional service to customers in the branch, to deliver upon our reputation for quality Brewer's service
- Have keyholder responsibilities, cashing up and associated supervisory tasks
- Allocate work to the team, keeping them motivated and driven
- Use product knowledge to provide recommendations and help customers find the best product for their needs
- Planning and agreeing sales forecasts with the Branch Manager in line with Company targets
- Ensuring orders and enquiries are dealt with and followed up on promptly
- Mix paint for Customers, process specialist orders, and request special stock within the Branch network
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
- Assisting with stock maintenance in the branch
Who we are looking for to join our team:
- Experience in a retail environment, ideally in a team leader or supervisory role
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Highly motivated with the drive to succeed and do a great job
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
- The ability to motivate and inspire colleagues to achieve the highest level of customer service
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
- Keen to learn, develop skills, and progress within our industry
- Willing to attend training to become a Fire Marshall and/or First Aider if required
- Ideally lives within close proximity to the store to be able to respond to potential alarm calls out-of-hours
- An interest in our industry would be advantageous but not essential as product training will be given
In return, we offer a comprehensive benefits package consisting of:
- Competitive rates of pay
- 31 days holiday including bank holidays increasing with service
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Brewers Colleague discounts give you huge savings on your home improvements
- Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
- Access to Medicash, an optional funded scheme where you can claim money back for the most common routine healthcare treatments
- Discounts and rewards with selected partners - major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis,
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme
- After a qualifying period, you will also be eligible for additional benefits such as profit-related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
Please note – this role may be removed from listings before the closing date if we are successful in finding an appointment.
Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.
Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant
