Senior Service Coordinator (Team Leader)

Senior Service Coordinator (Team Leader)

Job title: Senior Service Coordinator (Team Leader)

Location: Waterbeach, Cambridge

Hours / Days: Monday to Friday 8am 5pm or 8:30am 5:30pm

Job type: Full time permanent

Salary: Circa GBP30,000 to GBP35,000 dependent on experience

We are pleased to be recruiting for our forward thinking client based in Waterbeach. We are looking for an experienced and professional Senior Service Coordinator (Team Leader) to organise and ensure the smooth running of the office on a day-to-day basis and manage a team of Service Coordinators/administrative or support staff. The Senior Service Coordinators responsibilities will include working closely with our senior managers, project coordinators, surveyors, lead engineers, Service Coordinators, engineers, and customers. To succeed in this role, you should have excellent organisation, time management and communication skills, as you'll collaborate with internal teams and clients to ensure the smooth and efficient operations of the company's administration and office.

Responsibilities of the Senior Service Coordinator (Team Leader):

Supervising and monitoring the work of the Service Coordinator team

Organising meetings and managing databases

Booking transport and accommodation

Organising company events or conferences

Ordering stationery and furniture

Dealing with correspondence, complaints, and queries

Preparing letters, presentations, and reports

Managing office budgets

Liaising with staff, suppliers, and clients

Implementing and maintaining procedures/office administrative systems

Delegating tasks to the Service Coordinators

Organising induction programmes for new employees

Ensuring that health and safety policies are up to date

Ensure all RAMS are up to date

Using a range of software packages including Office 365, Xero and Infraspeak

Attending meetings with senior management

Assisting the organisation's HR function (Citation) by keeping personnel records up to date, arranging

Interviews and so on.

Organising and responsible for engineers diary

Replying to emails and answering the phone and taking customer enquiries

Education, Training and Experience:

Leading a team

Reliability and discretion: you will often learn of confidential matters

Adaptability

Communication, negotiation, and relationship-building skills

IT skills

Problem-solving skills

Initiative

Leadership and the ability to make things happen

Budgeting skills

Attention to detail

Excellent customer service and problem-solving skills

High-quality organisational skills

The ability to work well under deadlines and to multitask

The ability to build relationships and coalitions within the community

Excellent critical thinking and problem-solving skills

3 to 5 years of industry experience or a related customer service experience require