Senior Service Designer - Experience Innovation Team

End Date
Tuesday 30 January 2024
Salary Range
£85,255 - £100,300
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers.
We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description
JOB TITLE: Senior Service Designer
SALARY: £85,255 - £100,300
LOCATION(S): London / Edinburgh
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least
two days per week, or 40% of our time in the office.
About this opportunity
An excellent opportunity has arisen for a Senior Service Designer to join the Experience Innovation team at Lloyds Banking Group. As part of this team, you'll be working with our Experience design colleagues, Product Owners, and Engineers at the bank.
Within this role, you'll:

• Work directly with senior managers at the Group to help elicit and capture business visions.
  
• Lead a small team of user researchers and designers to help envision, experiment with, and share those business visions as high level customer propositions.
  
• Produce tangible artefacts that embody those propositions for business decision-making.
  
• Ensure design, technology and business thinking in all the work the team produces.
  
• Nurture a culture of inclusion, diversity, collaboration and co-creation.
  

What you'll need

• Always curious and open about learning new things.
  
• Strong design facilitation experience with executives at large organisations.
  
• Strategic approach to customer proposition creation, with experience in managing business, technology and customer needs and aspirations together.
  
• Strong communication skills to work across a range of situations and audiences.
  
• Extensive and demonstrable experience in product and service design.
  
• Good knowledge of innovation, scenario planning, design experiment and prototyping approaches.
  
• Proficiency with design tools such as Figma.
  

About working for us
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data, and technology to transform the way we meet the ever-changing needs of our 26 million customers.
Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual performance-related bonus
  
• Share schemes including free shares.
  
• Benefits you can adapt to your lifestyle, such as discounted shopping.
  
• 30 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous parental leave policies
  

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.