AddressWe are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We are looking for an exceptional Senior Service Designer to join us at British Gas. Our Service Designers design the end-to-end experience of our services, bringing service excellence to millions of customers. In this role, they are responsible for the creation of, or change to, processes, products and content across both digital and offline channels.
This particular role will be focusing on our Net Zero portfolio. We’re excited about a future where we can help every driveway in the UK to have an EV charger, thousands of homes to be powered by a heat pump, and so much more. Change of this magnitude doesn’t happen overnight, but we truly believe that we have a huge role to play in helping the nation to cut carbon emissions and in helping millions of households through a once in a generation cost-of-living crisis.
You will be part of a dynamic team of Product Designers, Services Designers and UX Researchers, passionate about delivering world-class experiences across our Hive and British Gas brands.
You will be an expert at designing services from end to end either starting from an idea or user need or improving existing services that are underperforming.
You are an expert practitioner who influences and mentors others, who will help grow the Service Design function and educate the business on the value of Service design.
You will communicate with stakeholders at all levels, managing stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales.
Who are we looking for?
- Experience in Service Design and Design Thinking is essential.
- Experienced in both facilitation and the application of Design Thinking Methodology, you are able to lead end-to-end collaborative design sessions.
- Ability to grow and maintain strong working relationships across the business.
- Experience producing common Service Design artefacts, such as Service Blueprints, user journeys, and personas.
- Creative and strategic mindset and passion to join the dots, innovate and come up with new concepts and solutions to complex problems.
- Experience in designing, planning, and executing quantitative and qualitative user research (or defining requirements that others can execute), to rapidly iterate, test and scale new service designs.
- Makes decisions based on evidence - both quantitative and qualitative data.
- Creative thinker with an insistence on following human-centred design principles.
- Curious and actively challenges the status quo to deliver better outcomes.
- Excellent communication and relationship-building skills.
- Commercially aware.
We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.
We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.
In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.
💰 Competitive salary and bonus potential
💡 Employee Energy Allowance at 15% of the government price cap
👵 Pension scheme
🚗 Electric car lease scheme
⛱ 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days
🏋️♀️Excellent range of flexible benefits, including technology vouchers & travel insurance
🌲 We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
#LI-BGAS
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
