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SalarySalary: GBP25,000 - GBP29,000p.a.
Hours of Work: Full time, Monday - Friday?on a shift rota between 8am and 6.30pm, based in the Cambridge office.
Company Benefits: 25 days holiday + Bank Holidays, increasing by one day every 2 years of service, BUPA health insurance, enhanced pension scheme, free onsite car and bike parking, only a short walk from Cambridge North train station and local bus routes. Social events throughout the year.
Kameo Recruitment are excited to be recruiting a Senior Service Desk Engineerto work for this innovative MSP in Cambridge. Working as part of a fast-paced Service Desk team, who thrive on teamwork, learning and development, you will provide technical support to clients via email, telephone or in person.
Duties & Responsibilities of the Senior Service Desk Engineer:
- Provide technical support to clients.
- Acting as a point of escalation, whilst also mentoring and training 1st line team members.
- Undertaking varied and interesting project work for clients,?giving you opportunities to extend your skills and work in other areas of the business.?
- Monitoring client's?IT services?remotely?and taking ownership of issues when required.?
- Work?with various cloud?service?management tools?including?Azure,?Active Directory,?Office365,?SharePoint,?Mimecast,?and other client specific?applications.
- Monitor and troubleshoot?IT availability and?performance?issues?and ensure any necessary action is taken?using remote supporting tools.
- Manage?backup and disaster recovery systems and?monitors,?including Veeam,?AvePoint, DFSR?and?Backup Assist.
Requirements for the Senior Service Desk Engineer:
Essential skills and experience:
- The ability to build strong relationships with a team and clients.
- Excellent customer service: you must be a people person with patience and be able to communicate effectively.
- Great problem-solving skills with the ability to see the challenge through.
- Experience mentoring others.
- Experience working within?an?IT?helpdesk environment.
- Proven experience dealing with escalations.
- Strong background in?using?Microsoft technologies?for?server and?desktop?support,?working with?Azure Active Directory and Office 365 management?to support end-users.
Desired skills and experience:
- Experience with?VMware vSphere 6.5 infrastructure.
If you want to take that next step in your career and be a part of a friendly team with passion and ambition, then this could be the role for you!
If you are interested in finding out more about this position, please contact Kyran for a chat or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
