AddressSenior Service Desk Engineer
Cambridge
£25-29K
Would you like to play a pivotal role as a 2nd line engineer supporting innovative clients? Do you enjoy mentoring others and helping them reach their full potential? If you crave a role that nurtures your abilities and fuels your growth, then this is the role for you!
Our superb Service Desk team are at the core of Bridge Partners, providing excellent customer service and technical support. Join our team and get ready to make a big impact!
About Bridge Partners
Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. We're all about long-term relationships that embody our core values of Clarity, Partnership, and Quality.
What we can offer you:
- Working with a friendly bunch of people who have passion and ambition!
- Certifications through our partnership with Microsoft.
- Profit share scheme.
- BUPA health insurance and enhanced pension scheme.
- 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us.
- Our office is a short walk from Cambridge North train station and local bus routes. We also offer free parking.
- Social events, such as go karting, pizza making, escape rooms and many more!
- If required, we will look at offering you visa sponsorship after your visa ends. Please note, we do not offer employment to candidates who need visa sponsorship immediately.
The role
- This will be based in our Cambridge office and on a shift rota between 08:00-18:30, Monday to Friday.
- Working as part of our fast-paced Service Desk team, providing technical support to clients via email, telephone or in person.
- Acting as a point of escalation, whilst also mentoring and training the 1st line team members.
- Undertaking varied and interesting project work for clients, giving you opportunities to extend your skills and work in other areas of the business.
- Monitoring client’s IT services remotely and taking ownership of issues when required.
- Work with various cloud service management tools including Azure, Active Directory, Office365, SharePoint, Mimecast, and other client specific applications.
- Monitor and troubleshoot IT availability and performance issues and ensure any necessary action is taken using remote supporting tools.
- Manage backup and disaster recovery systems and monitors, including Veeam, AvePoint, DFSR and Backup Assist.
What we need from you
- The ability to build strong relationships with the team and clients.
- Excellent customer service: you must be a people person with patience and be able to communicate effectively.
- Great problem-solving skills with the ability to see the challenge through.
- Experience mentoring others.
- Experience working within an IT helpdesk environment.
- Proven experience dealing with escalations.
- 2+ years’ experience using Microsoft technologies for server and desktop support, working with Azure Active Directory and Office 365 management to support end-users.
If this sounds like you, apply today!
