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SalarySenior Service Desk Engineer
Location: Cambridge
Job Type: Full time
Contract Type: Permanent
Salary: £25-29K??
Would you like to play a pivotal role as a 2nd line engineer supporting innovative clients? Do you enjoy mentoring others and helping them reach their full potential? If you crave a role that nurtures your abilities and fuels your growth, then this is the role for you!
Our superb Service Desk team are at the core of Bridge Partners, providing excellent customer service and technical support. Join our team and get ready to make a big impact!
About Bridge Partners
Bridge Partners is an MSP based in Cambridge,?providing?outsourced IT around the UK and overseas! We?provide?bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance.?We're?all about long-term relationships that embody our core values of?Clarity,?Partnership, and?Quality.??
The role
• Based in our Cambridge office and?on a shift rota between 8am and 6.30pm Monday-Friday.?
• Working as part of our fast-paced Service Desk team, providing technical support to clients via email, telephone or in person.
• Acting as a point of escalation, whilst also mentoring and training the 1st line team members.
• Undertaking varied and interesting project work for clients,?giving you opportunities to extend your skills and work in other areas of the business.?
• Monitoring client’s?IT services?remotely?and taking ownership of issues when required.?
• Work?with various cloud?service?management tools?including?Azure,?Active Directory,?Office365,?SharePoint,?Mimecast,?and other client specific?applications.??
• Monitor and troubleshoot?IT availability and?performance?issues?and ensure any necessary action is taken?using remote supporting tools.??
• Manage?backup and disaster recovery systems and?monitors,?including Veeam,?AvePoint, DFSR?and?Backup Assist.??
What we need from you
Essential skills and experience
• The ability to build strong relationships with the team and clients.
• Excellent customer service: you must be a people person with patience and be able to communicate effectively.
• Great problem-solving skills with the ability to see the challenge through.
• Experience mentoring others.
• Experience working within?an?IT?helpdesk environment.??
• Proven experience dealing with escalations.
• 2+?years’ experience?using?Microsoft technologies?for?server and?desktop?support,?working with?Azure Active Directory and Office 365 management?to support end-users.??
Desired skills and experience
• Experience with?VMware vSphere 6.5 infrastructure.??
What we can offer you:
• We are a friendly bunch with passion and ambition. We thrive on teamwork, learning and development.
• We are committed to your personal career growth, and we will provide you with training opportunities to further your technical skills and progress within the business.
• You will be part of our profit share scheme and you will also be able to join our BUPA health insurance and enhanced pension scheme.
• You will receive 25 days holiday plus Bank Holidays, increasing by one day every 2 years you work with?us.
• We are situated only a short walk from Cambridge North train station and local bus routes and offer free onsite parking.
• We encourage our employees to socialise outside of work and organise social events throughout the year such as the Cambridge Lockhouse, Go Karting, Crystal Maze, bowling, BBQ’s and dinners.
If this sounds like you, send us your CV and apply today!
You may also have experience in the following: IT Support Specialist, Senior Help Desk Engineer, IT Service Desk Lead, Senior Technical Support Engineer, IT Support Team Lead, Senior Desktop Support Analyst, Service Desk Manager, Senior IT Helpdesk Technician, IT Service Operations Lead, Senior Technical Support Specialist.
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