Senior Service Desk Engineer

Job Description: Senior Service desk engineer (MSP)

Location: Borehamwood

Hours: Mon Fri – 8-5pm

Duration: Permanent

Salary: 40-50k DOE

Role Description

This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the Service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.

Qualifications

• A bachelor’s degree in computer science, Information Technology, or equivalent work experience
• Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services
• Experience with operating systems including Windows Server 2012+ and Windows 10
• Experience with PowerShell and scripting languages is a plus.
• Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.
• Experience in an MSP environment is preferred.
• Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
• Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.

We are looking for someone who:

• Has a natural aptitude for troubleshooting and problem-solving.
• Embraces continual change and process improvement.
• Can express ideas and information clearly and concisely.
• Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
• Demonstrates a passion for customers and delivering service excellence.
• Proactively keeps up to date with technologies supported by us, including:
  • Firewalls
  • Network routing and switching
  • Office 365
  • Enterprise Mobility & Security including Intune and Azure AD
  • Wireless Networking
  • Server hardware
  • Virtualisation technologies: VMware, vSphere, Zerto
  • MS Windows Server Hyper-V
  • Azure
  • Active Directory
  • Exchange and Exchange Online
  • SQL
  • Teams
  • SharePoint
  • Anti-Virus technologies including Bitdefender.

You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up.

What you can expect from us in return:

 We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:

• Holiday: 22 days' holiday rising to 25 days with length of service
• Health: A free membership to the local gym
• Birthdays: A free day’s holiday on your birthday (or nearest Friday/Monday)
• Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff.
• Training: A tailored training plan including official vendor certifications