The position will be on a full-time basis. A level of previous management experience is required but not essential. There will be an expectation that the successful candidate will undertake management duties with respect to the team, work in accordance with the rota system in addition to ensuring the quality of support provided to customers reflects their identified outcomes. Key behaviours expected of the successful candidate include empathy, good communication skills and the ability to lead a team along with a positive can do attitude and commitment to the highest standards of customer service.