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Form of workAbout ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK
About the role:
IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond.
This is your opportunity to join our network team based in Cambridge, as a Senior Technical Analyst providing support for the University’s mission critical wired and wireless networks. The role will involve 3rd line support for crucial network infrastructure across ARU, helping to resolve escalated incidents and service requests following appropriate fulfilment lifecycles. As part of a small team of analysts you will also be required to assist with infrastructure upgrades, hardware refresh programs and general maintenance of the environment, as well as providing technical assistance to support IT projects.
With a degree or equivalent experience, you will have sound knowledge of working on complex network infrastructure, with demonstrable skills relating to wired networking, wireless networking and firewall security being essential. A strong understanding of Cisco, Aruba or Palo Alto products would be highly desirable. You will have experience working with third party support partners, the ability to accurately follow and produce technical documentation, as well as experience working to ITIL principles, such as change management. You’ll be able to demonstrate experience of providing high quality customer service to internal and external stakeholders. You’ll be able to work both independently and as part of a team to meet tight deadlines. With a high degree of accuracy, you’ll be committed to maintaining and enhancing excellent standards of customer service.
Informal enquiries can be made to Carl Sinclair, Lead Technical Analyst (Networks) at carl.sinclair@aru.ac.uk.
Find out more about working with us.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
Committed to being inclusive and open to discuss flexible working.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes:
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
